Functions as a liaison in the day-to-day administration and validation of services requiring pre-certification, authorization and/or referrals of specialty services in order to obtain maximum reimbursement for services rendered by Yale Medicine. Responsibilities include communicating with insurance companies to obtain information relevant to authorizations/referrals as well as obtaining office notes, surgical records and diagnostics to forward to insurance companies to obtain applicable authorizations and/or referrals. Assist departments with questions and issues relating to the authorizations/referrals. This is a centralized service within Yale Medicine. This opportunity is currently remote (work from home) within CT. Required Skills and Abilities 1. Working knowledge of medical insurance authorizations and referrals. Demonstrated ability using computerized database systems including Microsoft Office Suite (Word and Excel). Ability to learn and adapt to new software applications .. Proven ability in providing superior customer service, including the ability to handle heavy telephone communication with patients, providers, insurance carriers, etc. in a professional, courteous and tactful manner .. Ability to handle challenging/complicated situations professionally. Some familiarity with medical coding .. Strong written and verbal communication skills. Team-oriented, flexible and ability to work with changing priorities and work flows. Ability to multi-task, problem-solve and prioritize. Good attention to detail .. Demonstrated record of excellent attendance, punctuality and time management. Professional demeanor and attire. Preferred Skills and Abilities. Knowledge of CPT and ICD 10 codes. Ability to speak Spanish preferred. Proven experience with EPIC. Principal Responsibilities 1. Serves as a principal source of information on rules and procedures governing University accounts receivable. Oversees and instructs support staff. 2. Oversees maintenance of account files, ensuring accuracy and completeness. Reviews payment histories. 3. Resolves problem and delinquent accounts with supervisor and collection agency. Assists with final review and disposition of problem accounts. 4. Recommends and implements changes to systems and operating procedures. Composes form letters and correspondence used in accounts receivable activities. 5. Researches individual accounts. Summarizes findings in reports. Completes and processes forms. Performs clerical functions incidental to account activity. Required Education and Experience Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate's degree, or an equivalent combination of experience and education. Job Posting Date 05/28/2026 Job Category. Administrative Support. Bargaining Unit. L34 Compensation Grade. Labor Grade D - Compensation Grade Profile. Hourly Range$31.83 Time Type. Full time. Duration Type. Staff. Work Model. Remote.