As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone. A high emphasis is placed on quality assurance and efficiency for this role. Primary Duties Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less. Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers. Serves as a mandated reporter in cases of suspected abuse or neglect. Is familiar with resources and providing information and referrals to help seekers as appropriate. Maintains accurate and detailed contact reports. Documentation must be completed in real time. Mentors volunteers during their training process and provides on-going mentorship. Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts. Attends routinely scheduled meetings for the Suicide Prevention Center. Position Requirements Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred. Possess a high school Diploma or equivalent. Be 18 years of age or older. Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process. Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time. Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. Be empathetic, flexible, and adaptable to varying situations. Have open availability and flexibility to work within the program's operating hours, including weekends and holidays. Be reliable and able to adhere to schedules based upon program needs. Complete yearly required continuing education trainings. Have knowledge of all job specific skills including safety assessment, data collection, and triage. Goal-oriented team player with strong experience working in large and complex systems. A commitment to team objectives and Didi Hirsch philosophies. Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Our Vision A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being. Our Mission Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. CORE VALUES Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. #LI-Remote