Sr. Product Manager, Customer Health Platform

Seattle

Thursday, 28 May 2026

Exciting. You'll be the founding PM for this product — a net-new product category that redefines how enterprises manage Salesforce health at scale. You'll own flagship Agentforce AI product launches at TDX and Dreamforce. You'll have real GTM impact — building partner ecosystems, public sector presence, and conference thought leadership. Required Qualifications 5–10 years of experience, with 5 years in product management at a software or Saas company. Bachelor's in CS or technical field; MBA or Master's a plus. Deep technical fluency across search systems, information retrieval, large language models, and AI/ ML infrastructure — able to engage deeply with engineering teams and communicate clearly to executive audiences. Experience managing AI model or vendor strategy — you've evaluated, selected, and deployed LL - Ms or AI services in production and understand the tradeoffs between quality, cost, latency, and vendor risk. A quality-first mindset — you've built evaluation frameworks, benchmarks, or testing systems for AI/ ML outputs and have a strong sense of what great looks like at scale. Proven track record of delivering successful product experiences to customers at enterprise scale. Strong cross-functional leadership — you thrive in complex organizations and can align product, engineering, design, security, legal, and go-to-market stakeholders around a shared vision. Strategic thinking paired with disciplined execution — you can articulate a compelling long-term vision and translate it into a clear near-term roadmap. Deep customer empathy — you understand how people search for and consume information at work, and you're driven to make that experience as effortless as possible. Resilience in a fast-moving environment — the AI landscape is evolving rapidly, and you bring clarity and focus rather than anxiety to that pace of change. Preferred Qualifications. Deep knowledge of Salesforce platform — performance architecture, sandboxes, multi-tenant Saas, metadata model. Familiarity with Agentforce, LL - Ms, or AI-driven product features — especially agentic workflows and guided remediation. Experience with technical health, developer tooling, or platform observability products. Experience with monetization strategy, including metered billing or usage-based pricing models. Track record of building partner ecosystems and SI relationships. Experience presenting at industry conferences or customer advisory boards. Unleash Your Potential. When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations. If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

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