Assign work and monitor performance; take action in the full range of formal personnel activities including mentoring, counseling, and administering performance evaluations. Continuously work towards improving the performance of the team. - Oversee, provide consultation and lead in the development of technology solutions to achieve business goals in a variety of operational areas. - Create and foster partnerships with others to deliver and improve services as well as participate in forums of common interest to IT professionals. - Establish policies and procedures as well as establish acceptable practices. - Ensure customer satisfaction and work group productivity as well as a constructive operational environment and positive organizational behavior. - Develop strategic plans and implement operational plans to provide enterprise applications to support the County and department's business goals. - Prepare, negotiate and present budget and other funding proposals; monitor expenditures; and operate within budget allocation. - Negotiate, prepare, review, and enforce contracts and service level agreements. - Provide technical direction for the development, design, and systems integration for Enterprise and Departmental Systems. - Develop strategic plans and implement operational plans for oversight of IT Administration, ERP roadmap, and enterprise applications to support the County and department's business goals. - Organize and direct relevant activities in support of smooth operations; analyze and prepare a variety of complex reports and correspondences. - Develop and implement work plans to accomplish work group objectives; assign work and monitor performance; take action in the full range of formal personnel activities including hiring, training, and evaluating performance of staff. - Oversee and provide consultation in the development of operations and technology solutions to achieve business goals in a variety of areas. - Serve as a liaison; create and foster partnerships with others to deliver and improve services as well as participate in forums of common interest to IT professionals. - Establish policies and procedures as well as establish acceptable practices. - Manage a portfolio of projects to be accomplished in the short- and long-term. MINIMUM QUALIFICATIONS Education: Graduation from an accredited college or university with a bachelor's degree, preferably with major course work in computer science, information systems, electronics engineering, voice/data communications, public/business administration, or a related field to the assignment. (Additional qualifying experience in systems analysis, applications programming, user technical support, network administration, or telecommunications may substitute for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education.) Experience: Four or more years of supervisory or administrative experience with responsibility for planning, organizing, and implementing budgets, programs, and projects. This must have included at least one year of experience supervising staff in any one of the following functions: budgets, systems analysis, applications programming, user technical support, network administration, or telecommunications functions. (A master's degree from an accredited college or university in computer science, information systems, public/business administration may be substituted for one year of non-supervisory experience.) Other Requirements:A successful Security Clearance conducted by the Sheriffs' Department is required for positions within the Riverside County Information Technology Department. License: Possession of a valid California Driver's License may be required. Job Competencies: - Ability to develop a compelling vision for the team that aligns with both the Department's and the County's broader goals, coupled with the capacity to lead the team effectively toward achieving that vision. - Ability to mentor and motivate the Supervisors and their teams to perform at their highest level. - Ability to creates and execute development plans and revise as appropriate to meet changing needs and requirements. - Able to recognize system deficiencies and implements effective solutions. - Communicate and enforces RCIT standards and best practice. - Manage technical resources within budget and project schedule. - Consistently deliver high-quality services to RCIT customers. - Facilitate team and customer meetings effectively. - Deliver engaging, informative, well-organized presentations. - Resolve and/or escalate issues in a timely fashion. - An understanding of how to communicate difficult/sensitive information tactfully. - Challenge others to develop as leaders while serving as a role model. - Inspire coworkers to attain goals and pursue excellence. - Identify opportunities for improvement and makes constructive suggestions for change . - Remain on the forefront of emerging industry practices. - Facilitate effective team interaction. - Acknowledge and appreciates each team member's contributions. - Effectively utilize each team member to his/her fullest potential. - Keeps track of lessons learned and shares those lessons with team members. - Continually seek opportunities to increase customer satisfaction.. - Conduct effective performance evaluations and mentors supervisors and technical staff through formal and informal channels. - Seek and participates in personal development opportunities above and beyond. - Suggest areas for improvement in internal processes along with possible solutions. - Lead internal teams/task forces. - Review the status reports of team members and addresses issues as appropriate. - Compile and assist to enforce standard policies and procedures. Knowledge of: Current technology in a changing environment; principles and practices of supervision, including matrix based project management; emerging technologies and industry supported (e.g., healthcare, law enforcement) applications, as well as understanding applicability of new technology to operations; consensus building and other group decision processes; organizational dynamics related to budget, human resource allocation, authority to act and other factors critical to establishing realistic objectives and achieving goals. Ability to: Present technology vision and strategies to department and agency management; manage multifaceted and technically sophisticated projects and on-going operations; develop strategic plans for operation and growth; analyze user needs, existing and emerging technology, costs/benefits, internal political considerations and utilize available financial and human resources; establish objectives, activities and timelines and completing the work within those parameters; advocate for needed resources; persuade and influence others and negotiate desired outcomes; communicate with others from varied socio-economic backgrounds, diverse cultural norms and conflicting priorities and needs; foster positive relationships and public relations. Other Requirements License/ Certificate: Possession of a valid California Driver's License may be required. A successful Security Clearance conducted by the Sheriffs' Department may be required for this position within the Riverside County Information Technology Department in some cases.