Ensure proper handling of all revenues for day including deposit to safe or bank. - Assist customer in completion paperwork for a clear accurate medical record. - Crowd management, clean up pet waste, effectively communicate and manage situations involving disruptive pets. - Offer available discounts to win customers experiencing disruptive or unpleasant experience. - Manage and assist loading and unloading equipment and supplies from company supplied vehicle in a safe manner. - Assist in training new partners according to training plan expectations. 6. Understand and communicate Vetco medical recommendation, booster schedule and products. - Effectively communicate with store management to build an atmosphere of cooperation and business success. - At conclusion of clinic, present report card and site report to MOD. Obtain the gross sales receipt of clinic sales (clinic transaction model) or SKU movement report (customer transaction model) from the MOD. - Prior to departure, confirm the clinic area is clean and no trash, sharps, clinic equipment or supplies have been left on the floor or shelves. - Notify store well in advance if clinic team is running late. - End of clinic and end of day reconciliation of all equipment and supplies. - Escalate any clinic issues to Market Manager, Store Manager, and/or Vetco Customer Service for further resolution via Incident reporting process. - Accountable for accurate completion of all paperwork - Ensure all paperwork and checklists are completed. - Ensure rig supplies and product bins are restocked at the end of day. - Participate in company and sponsor facilitated training related to products, services, policies and procedures. - Complete the Clinic Lead reports for each shift Nature of Supervision Position directly reports to the Market Manager. Supervisory Responsibility: While field associates report directly to the Market Manager, this position provides work direction and functional leadership to rig employees while in clinic or transit. Previous Experience: - Must be able to perform all clinic job roles. - Possess outstanding customer service skills, an aptitude for basic sales techniques and an interest in animals, as well as a professional appearance and demeanor. - Hold leadership qualities and/or experience. - Be able to operate company vehicles. - Ability to effectively communicate, provide functional direction and leadership to team and resolve difficult situations independently. - As direct contact with animals is required, must be comfortable handling and restraining animals within company policy. - Existing partners applying must be in good standing.