Lead and evolve IT operations strategy to support clinical systems, research platforms, and administrative functions. Ensure high availability, performance, and security of infrastructure, including on-premise data centers and cloud environments (e.g., AWS, Azure, GCP). Oversee IT service management (ITSM), including incident, problem, change, and asset management aligned with ITIL best practices. Development and tracking key customer satisfaction metrics and improvement plans. Partner with clinical, research, and business stakeholders to align IT services with organizational priorities and compliance requirements (HIPAA, NIST, etc.). Drive operational excellence through automation, monitoring, and continuous improvement initiatives. Develop and manage budgets, vendor relationships, metrics and service-level agreements (SLAs). Close alignment with UW and other affiliates to ensure IT plans and incidents are mutually tracked and managed. Lead technical disaster recovery and business continuity planning, ensuring resilience of critical systems. Build, mentor, and retain high-performing IT teams, fostering a culture of accountability, innovation, and service excellence. Collaborate with cybersecurity leadership to ensure proactive risk management and complianceSupport digital transformation initiatives, including data platforms, AI/ ML infrastructure, and clinical technology integration. Qualifications MINIMUM QUALIFICATIONS:Bachelor's degree in Information Technology, Computer Science, or related field .0 years of progressive IT leadership experience, with at least 5 years in a senior leadership role. Experience in healthcare, life sciences, or research environments strongly preferred. Deep knowledge of hybrid infrastructure, cloud platforms, networking, and enterprise systems. Strong understanding of healthcare regulations and data privacy standards (HIPAA, NIST, etc.). Proven track record of leading large-scale IT operations and transformation initiatives. Excellent leadership, communication, and stakeholder management skills. PREFERRED QUALIFICATIONS:Deep platform knowledge with typical networking, compute and storage vendors. Experience supporting electronic health record (EHR) systems and integrations. Familiarity with research computing environments, IoT, high-performance computing (HPC), or bioinformatics platforms. Certifications such as ITIL, CISSP, PMP, or cloud certifications (AWS/ Azure). The annual base salary range for this position is from $190,632 to $317,678, and pay offered will be based on experience and qualifications. This position may be eligible for a sign-on bonus. This role will have the opportunity to work partially at our campus and remotely. Evening and/or weekend work may occasionally be required. Although Fred Hutch is not sponsoring most H-1 B visas at this time, candidates who already hold an H-1 B sponsored by another organization and are currently in the U.S. may be eligible for this position. Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), and paid parental leave (up to 4 weeks). Additional Information We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at hrops@fredhutch.org or by calling 206-667-4700.