Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Job Responsibilities:Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. Quickly assess the user's issue and provides first level support for problem resolution. Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area. Recognize operational challenges and suggest recommendations to management, as necessary. Ability to work 40 hours per week under moderate supervision. Multiple shifts available:8:00 am - 5:00 pm EST 9:00 am – 6:00 pm EST 10:00 am – 7:00 pm EST 11:00 am – 8:00 pm EST - Minimum Education & Experience:High School Diploma or equivalent. Pharmacy Technician experience required. HIPAA certified. Call center experience required (3 years preferred)Experience in medical claim processing is a plus. Bi-lingual (English/ Spanish)The pay range for this role is $18.00 per hour. To be eligible for this position, you must reside in the same country where the job is located. IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100 countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.#LI-CES#LI-Remote. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.