At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 50% of travel to enhance collaboration and ensure successful completion of projects. Candidates local to Southern California are preferred. In this exciting role as a Field Services Engineer, you will be supporting maintenance and repairs of The Mazor™ robotic guidance system and The O-arm™ surgical imaging system within our Surgical Solutions Portfolio for spinal and cranial procedures. You’ll play a critical role in supporting clinicians and ensuring patients have access to the technology they depend on. When these systems are down, procedures can be delayed and care can be impacted. You are the person who shows up, diagnoses the issue, and gets things back up and running—often under time pressure and in high-stakes environments. You’ll work hands-on with complex, high-value equipment, requiring strong mechanical and electrical troubleshooting skills to keep systems performing at their best in real clinical environments. This position covers the Los Angeles / San Diego / Southern California areas. You'll manage your own schedule and prioritize service calls across your territory. No two days look the same. You might:Travel to a hospital site to troubleshoot a system issue. Diagnose faults at the component level and implement a fix. Perform preventative maintenance to avoid future disruptions. Work directly with clinical staff to understand problems and restore functionality. Key Responsibilities - Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area. - Installs, operates, maintains, repairs, and modifies equipment on designated equipment. - Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. - Analyzes and evaluates products and related performance. - Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time. - Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment. - Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members. - Provide testing and validation support to the manufacturer’s organization, as applicable. - Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system. Must Have: Minimum Requirements - High School Diploma or equivalent required - 4 years technician, clinical field service or clinical customer support experience. Nice to Have - Bachelor’s degree in Bioengineering, engineering or technology field. - Previous experience as Technician/ Field Services within medical device industry. - Experience with orthopedic anatomy, surgical protocol and medical terminology. - Ability to troubleshoot with technical skills, creativity and high discipline. - Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.) - Ability to read and understand schematics and engineering drawings. - Familiar with the FDA 21 CFR, CGMP for Medical devices. - Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner. - Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements. Responsibilities may include the following and other duties may be assigned. Installs, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personnel. TECHNICIAN SUPPORT CAREER STREAM: Provides technical support in areas such as production, operations, maintenance, safety, testing, process improvement or product development. Uses schematics, diagrams, written and verbal descriptions or defined plans to perform testing and troubleshooting on electronic or mechanical components, equipment or systems. Gathers, maintains, formats, compiles, and manipulates technical data using established formulae and procedures, and performs detailed mathematical calculations. For higher levels, may suggest and/or make improvements to optimize work processes. DIFFERENTIATING FACTORS - Autonomy: Seasoned individual contributor, working under limited supervision, and providing assistance and training to lower level employees. Runs minor projects, including performing tests, interpreting data, developing reports. Organizational Impact: Performs technical activities requiring considerable judgment and may have ownership of minor projects. Work consists of technical tasks that are typically not routine. Innovation and Complexity: Technical problems faced are general, and may require some analysis to understand and resolve. Expected to independently propose solutions to problems for supervisor review. Communication and Influence: Communicates typically with internal contacts. Obtains and provides technical information on matters of moderate importance to the job area. Leadership and Talent Management: Responsible for providing guidance, coaching and training to other employees within job area. Required Knowledge and Experience: Requires minimum of 4 years of relevant experience. Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries). For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C. F. R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.