Implement and oversee implementation of technology solutions for the operation, ensuring consistency with overall IT strategy and operational requirements - Provides technical support of the application, interfaces, and any customizations - Monitors support issues, executes resolution plans, and reports progress to management - Manage vendors in the implementation and support of applications - Oversee seasonal opening and operational shutdowns as necessary - Provides excellent customer service, especially during event support - Proactively maintains systems and executes preventative maintenance plans - Monitors system status and reacts to issues as they arise - Review systems, programs, and applications to increase operating efficiency or to adapt to new requirements - Ensures that all documentation is proactively updated to reflect current systems and processes - Adhere to version control guidelines and ensure operational risk is minimized accordingly - Participate in technical and functional training classes as necessary or required. Qualifications - 2 to 5 years of experience in information technology in a formal Information Technology role or relevant experience in working with technology solutions in a hospitality business - Proven ability to effectively lead and meet business objectives in a global, collaborative, and high-performance work environment - Knowledgeable in compliance and information security - Process-oriented with project management skills - Candidate must have proven ability to resolve issues, mitigate roadblocks, and meets all financial and management goals on time consistently and collaboratively - Business acumen with the ability to understand business priorities, operations, and IT enablement potential - Strong oral, written communication and interpersonal skills, relationship building, managerial and collaboration skills - Knowledge of point-of-sale systems - Micros, Shift 4 Venue, Clover Sport (Bypass), Tapin 2, Mashgin, and Zippin - Familiar with ServiceNow platform for Incident and Request management - Experience in Hospitality, Sports, Retail, Restaurant (Casual Dining, Fast Casual or QSR), or other consumer-facing industry - Available to work days, nights, weekends, and holidays based on the event schedule, and able to travel between properties - Associate or Bachelor’s degree with a concentration in IT or related discipline, or equivalent training. Education