The Merchant Solutions - Digital Solutions team is building world-class products through the Commerce Hub platform. As a Senior Technical Project Manager, you will be a confident, no-nonsense program leader who can drive outcomes—not just track them. Success requires someone who is collaborative and approachable, while also being direct, assertive, and unafraid to challenge when needed. Leadership & Operating Style (What sets this role apart) Demonstrates confident, clear, and direct communication – able to deliver difficult messages without dilution Operates with strong ownership and accountability, driving outcomes in complex environments Challenges constructively – pushes back on stakeholders and clients when needed to protect outcomes Balances approachability with authority – builds trust while maintaining high standards Comfortable making decisions and taking a position without full consensus Drives alignment with a fact-based, decisive, outcome-focused approach Effectively engages with global stakeholders across diverse cultures, adapting communication styles while maintaining clarity, assertiveness, and delivery focus What you will do Lead complex, cross-regional programs and deliver against scope, schedule, and budget Drive clear, direct, outcome-oriented communication with stakeholders across regions and cultures Own tough client conversations and communicate risks, trade-offs, and decisions with confidence Drive cross-functional alignment and decision-making across global teams Hold teams and stakeholders accountable – ensure follow-through and prevent slippage Manage globally distributed resources across Agile and Waterfall environments Experience you will need to have:15 years of progressive program management experience in large-scale environments 10 years of experience managing high-stakes, executive-level programs 10 years of experience working with global teams and stakeholders across multiple regions and cultures 8 years of experience with Microsoft and Atlassian toolsets Bachelor’s degree in Computer Science, Business, or a related field; or equivalent work experience. Experience that would be great to have:Prior experience within the payments and/or financial services domains. Proven ability to handle conflict, escalation, and challenging stakeholder dynamics Strong problem-solving and risk management capabilities Important information about this role:This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1 B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered. All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. Salary Range$136,000.00 - $225,600.00