We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com. The US Security Administration and Operations Analyst is responsible for administering user and system profile access and is the primary technical writer for infosec procedures. This position ensures that previously defined or newly created controls and procedures are followed and that requests are satisfied in a timely and accurate manner while also managing periodic access certifications and contributing to project work, Regulatory Exams, and Audits. KEY ACCOUNTABILITIES - As a member of the US Security Administration and Operations team, you’ll work with the life cycle of user profile administration withing various applications and systems. Provisions and de-provisioning user access. Creating, deleting and modifying profiles within applications and systems. Enforces security policies and procedures by performing periodic access control reviews. Assists with audits and compliance reviews including SOX audits and Regulatory Exams. Documentation procedures, policies, and controls. Organizing and making documentation easily accessible. Ensuring content quality through editing and analysis. Researches end-user problems and provides accurate resolution to the user community in a timely and effective manner. Advises management on information security policies, standards, procedures, security violations and security risks. Leads review, analyze, and create detailed documentation, including workflows and steps required to maintain and minimize security impacts. Identifies outdated access control protocols and makes recommendations to modernize and strengthen IAM security. Research and recommend approaches for projects and other system administration tasks. Participate in projects as Access Administration SMEKNOWLEDGE AND SKILLS - Previous experience in a similar role within enterprise environment. A university degree in Information or Technology Management or equivalent work experience. Industry recognized certifications a plus. Experience using identity management systems such as Net. IQ, SailPoint etc. Proficiency writing procedure documentation, quick-start guides etc. The ability to clearly explain technical concepts to multiple audiences. Experience identifying gaps and types of content to be written. Launched and continuously improved documentation by focusing on both short-term and long-term goals. Excellent ability to clearly and accurately communicate procedural concepts. Exceptional written English skills, with a strong emphasis on clear communication and grammar. Ability to communicate and collaborate effectively with cross-functional teams. Strong Presentation skills. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and complete assignments within parameters of instructions given prescribed routines, and standard accepted practices. Familiarity with Active Directory. Must be able to learn quickly in a fast paced environment. Experience with direct customer interaction internal and external. Excellent written and oral communication skills. Excellent organizational, time management, project coordination and customer service skills. Strong quantitative, analytical and problem-solving skills. Ability to work collaboratively in a team environment. Work Environment: 2 days in office, 3 days remote. Why Join Us? At CIBC, we are committed to fostering a diverse and inclusive workplace where all employees can thrive. As the Director of Commercial Lending Technology, you will play a critical role in shaping the future of our payment solutions and driving innovation within the organization.