Oversee the management of sales activity originating from online leads, inbound phone calls, and unsold traffic with the aim of increasing dealership traffic and converting them into sales opportunities. Maximizing sales and profitability of the Business Development Center. Utilize CRM system to track departmental metrics including appointments, calls, sales, and contacts. Ensure continuous and consistent coaching aimed at developing and motivating Sales Development Representatives, fostering a positive and productive atmosphere. Lead by example in appointment setting, shown appointment and sold appointment metrics. Support staff and customers by handing escalated customer engagements. Collaborate with management to educate Sales Associates on Business Development principles. Drive customer traffic through website management, including taking and uploading photos and adding options and attributes. Stay well-informed about all ongoing marketing campaigns, effectively leveraging them to increase dealership traffic. Recruit, hire and manage the performance of all department employees. Maintain online reputation through active management of review sites and social media channels. Analyze metrics to drive continuous improvement in departmental performance. VinSolutions experience is a huge plus! What You’ll Need to Have for the Role:Previous CRM experience preferred. High school diploma or the equivalent. Effective communication and team building skills. Excellent computer skills with proficiency in Microsoft office products. At least a year of prior Internet Sales Experience a plus. Must be highly organized with great attention to detail. Valid driver's license required. General Compensation Disclosure. The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay variable compensation earned) is $60,000 - $90,000. This is a variable pay role with uncapped variable pay. In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities.