Program Operations & Oversight (35%)Establish and maintain positive client relationships by providing high-quality service via in-person, phone, and electronic communications. Direct the final delivery of venue use, equipment, staffing, and services requested by clients. Advise clients on University rules and regulations pertaining to the use of facilities. Provide guidance on facility, equipment, and labor rates and develop cost estimates related to short-notice changes or operational adjustments. Schedule and oversee site visits and event planning meetings with clients. Lead complex planning efforts, including event logistics meetings for high-impact or non-standard events. Oversee specific event groups such as Registered Student Organizations, VI - Ps, and other events requiring elevated service levels; apply independent judgment when evaluating and addressing special requests. Organize and lead training sessions and team meetings for the student Facility Assistant team. Document, maintain, and update Event Services operational policies, procedures, and training materials. Initiate the client invoicing process and collaborate with Executive Office Shared Services to ensure event payments are deposited, tracked, and reconciled. Interpret University and Event Services policies for staff and clients; identify gaps and recommend improvements using independent judgment. Advise coordination staff on operational feasibility and best practices for client event plans. Review and inspect final event documentation prepared by administrative staff to ensure accuracy and operational readiness prior to execution. Operations Team Management (25%)Recruit, train, schedule, and supervise up to 30 student Facility Assistants. Maintain and update interview, onboarding, and training procedures. Assign work, monitor performance, and verify work hours for payroll accuracy. Develop and maintain training modules and reference materials. Schedule and conduct interviews for student staff positions. Serve as the primary point of contact for Facility Assistants during after-hours operations when required. Support staff development and identify advancement opportunities, including advanced training for lead student employees, in coordination with the Manager. Provide daily leadership and operational direction to the Facility Assistant team. Coordinate closely with the Event Services team to ensure accurate and complete information transfer between planning and execution functions. Inventory and Building Management (20%)Administer access control for AT-managed facilities using tools such as brass keys, CAAMS (Campus Area Access Management System), and DAX. Assist CFO Manager with configuration and maintenance of DAX lock scheduling integration; coordinate with UW Lock Shop, Office of the Registrar, and external vendors to troubleshoot issues and expand system coverage. Direct the organization, maintenance, and inventory of Classroom Facility & Operations internal spaces, including storage rooms, booths, AV pools, and closets across campus. Administer Kane Hall building access and after-hours use procedures. Support the Manager with building liaison duties for events occurring in and around Kane Hall, including Red Square, the Quad, and Memorial Way. Assist with EH&S-related responsibilities, including organizing building-wide fire drills and maintaining emergency kits for operational staff. Client Relations (10%)Serve as a primary on-site contact for high-profile and VIP conferences and events. Act as the Event Operations liaison to third-party vendors, including catering, audiovisual providers, and equipment rental companies. Develop and maintain collaborative relationships with UW departments and administrative offices involved in event planning and execution. Collect usage data and prepare reports on program activity; develop and track metrics to support service and process improvement. Strategic Planning & Continuous Improvement (10%)Review and analyze historical and current activity levels to identify staffing, scheduling, and operational trends; provide recommendations to the Manager. Work collaboratively with the Event Services Specialist to ensure seamless end-to-end service delivery across planning and operations. Proactively identify opportunities for process improvement to enhance efficiency, customer experience, policy compliance, and responsible stewardship of University resources. Required Qualifications To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. Minimum Qualifications High school graduation or equivalent AND three years of applicable experience in the program specialty (program operations, event services, facilities management, business operations, or a closely related field). Preferred Qualifications Experience using booking management software such as EMS, Mazevo, 25 Live, or other. Supervisory experience, including experience managing complex employee schedules. Experience working with students or in an education environment. Working Conditions Work in a fragrance-free, open and/or shared office environment.