Service Support Representative Req ID: 49610 Job Location (Short): Loves Park, IL, USA Employment Type: Full Time Segment: Danfoss Power Electronics and Drives Segment Job Category: Sales Work Location Type: On-site The Impact You'll Make As a Service Support Representative, you’ll be at the heart of our North American Drives aftersales team—helping customers get the support they need to keep their operations running smoothly. Your work will directly shape how customers experience Danfoss and the quality of service they receive. You’ll build meaningful relationships with customers, service partners, and internal teams while ensuring service requests, warranty cases, and field support are handled quickly and professionally. By delivering exceptional service, you’ll reinforce trust in Danfoss and strengthen long-term partnerships. This is a great opportunity to grow your career in a collaborative environment where your problem-solving skills, communication, and attention to detail truly make a difference. What You’ll Be Doing Serve as the main point of contact for customers and service partners, providing support with product inquiries, spare part pricing, order entry, tracking, and follow-up. Manage incoming service cases and coordinate activities with technical support and partner technicians to ensure timely on-site service delivery. Arrange materials and documentation needed for field work, including warranty support, start-ups, and service visits. Promote and quote Drive. Pro® services to help customers get the most value from their Danfoss solutions. Process partner invoices, issue return authorizations, and ensure all service documentation is completed accurately. What We're Looking For An associate degree and experience in customer service/aftersales support OR a Bachelor's in Engineering or Business. Strong organizational skills, high attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Experience with SAP (order management/fulfillment) and proficiency in Microsoft Office applications. Clear written and verbal communication skills with the ability to navigate customer situations with care. A collaborative mindset and ability to work successfully in a multicultural environment; CRM experience (such as Salesforce) is a plus. What You'll Get from Us We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. The US base salary range for this full-time position is $48,000– $65,000 bonus benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.