Incumbent serves as first point of contact for patients in the ambulatory clinics. Enters patient data to the registration system and verifies insurance and/or third party coverage. Handles inbound and outbound calls to patients to effectively schedule, confirm, modify or cancel appointments as a result of operational changes or patient request. Performs general clerical and reception duties. What It Takes to be Successful Required Qualifications: Must possess the skill, knowledge and ability essential to the successful performance of assigned duties Must demonstrate customer service skills appropriate to the job Minimum 6 months experience working in a customer service position plus 6 months in a call center setting/clinical setting with high call volume; OR 12 months experience working in a call center Demonstrated experience using office equipment such as a printer, copier, fax, scanner Demonstrated experience using multi-line telephone system Demonstrated experience using a computer, including data entry and retrieval Ability to make simple calculations and perform simple math Ability to maintain a work pace appropriate to the workload Ability to establish and maintain effective working relationships across the Health System Ability to effectively read, write and speak English Preferred Qualifications: Knowledge of University and medical center organizations, policies, procedures and forms Demonstrated knowledge of medical terminology Demonstrated knowledge of insurance programs and/or government programs Demonstrated experience working with a patient registration software system Demonstrated experience working in registration, scheduling and/or authorization process Demonstrated experience working in a hospital or medical office setting Bilingual skill in Spanish or Vietnamese or Chinese Total Rewards We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.