James A Rhodes Office Tower 32 (JRST 32)30 East Broad Street 32nd Floor. Columbus, 43215 Attention to Detail, Critical Thinking, Customer Focus, Emotional Intelligence, Organizing and Planning, Teamwork. Who We Are. The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:Cash and Food Assistance. Employment Services and Workforce Development. Unemployment Insurance. Adult Protective Services. Child Support. Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world! Guiding Principles. We will be a leader in customer satisfaction. We will have a reputation that attracts and retains talented, diverse, and dedicated employees. We get better at what we do every day. Office of Employee and Business Services. The Office of Employee and Business Services (OEBS) provides customer service and operational support to ODJFS through five bureaus: Business Services, Civil Rights and Labor Relations, Human Resources, Multimedia Services, and Training and Educational Services. OEBS customers include all ODJFS employees, clients, service providers, county agencies, and the public. Learn more about the office by visiting the ODJFS OEBS webpage. What You Will Do:Serve as the first point of contact at the agency’s front desk, providing professional and courteous assistance to staff, partners, and the public. Support the Director’s learning initiatives (i.e. Topic of the Month), including list management, and alignment with leadership priorities. Support the Training & Educational Services bureau with administrative tasks that advance office and agency initiatives. Handle confidential information responsibly and maintain accurate, complete records. Day-to-Day You Will: Welcome and assist all Director’s Office floor visitors, verify identification, and escort individuals to secure locations in accordance with safety and security protocols. Answer, route, and triage incoming calls in alignment with agency service standards. Maintain front desk procedures, call trees, and visitor management checklists. Manage lists, communications, resources, and reports for bi-monthly learning initiatives. Provide administrative support to Training and Educational Services. Necessary Skills: Strong customer-service skills with the ability to professionally engage internal and external visitors. Excellent communication skills, including call-handling and written communication. High attention to detail and accuracy across recordkeeping, documentation, and compliance. Ability to follow and enforce safety and security protocols consistently. Ability to handle confidential information with discretion. Competence in supporting administrative, training, and program-coordination activities. Schedule: Full-time. Hours: Standard workdays are Monday through Friday. Hours are between 8:00 am and 5:00 pm. Location: James A. Rhodes State Office Tower, 30 E. Broad St., 32nd Floor, Columbus, OH 43215. Travel: Occasional travel within the state of Ohio. PN(s): 20033543.