COMPETENCIES Lifecycle Marketing Strategy & Execution Support the development and execution of lifecycle marketing strategies across prospects, onboarding, engagement, retention, winback, and referral programs Partner cross-functionally to identify opportunities to improve the member experience across lifecycle touchpoints Assist in developing cohort-based lifecycle programs designed to increase engagement and reduce churn Identify opportunities to enhance customer journeys through personalization, automation, and behavioral insights Help build customer journeys that convert interest into membership and re-engage former members at key moments Growth & Retention Optimization Execute lifecycle campaigns and initiatives that support acquisition, engagement, retention, and loyalty goals Help establish scalable processes and best practices across CRM campaigns, journey development, experimentation, and reporting Monitor and analyze lifecycle performance metrics including engagement, retention, churn, and conversion Partner with Marketing Analytics to evaluate campaign effectiveness and identify optimization opportunities Support go-to-market execution for new clubs, product launches, and member initiatives Automation, Personalization & Segmentation Build and optimize automated lifecycle journeys across email, SMS, push, and in-app messaging Develop audience segmentation strategies based on behavior, engagement, lifecycle stage, and intent signals Execute testing and optimization plans to improve conversion, activation, engagement, and retention Collaborate with internal teams to improve personalization and relevance across CRM communications CRM & Channel Operations Manage lifecycle messaging across owned channels, ensuring communications are timely, accurate, and aligned to brand standards Help maintain the CRM calendar, balancing promotional campaigns, evergreen messaging, retention initiatives, and product communications Partner with Operations and Product teams to ensure digital communications reinforce the in-club experience Support channel governance including deliverability, frequency management, data hygiene, and compliance Stay current on CRM and lifecycle marketing trends, tools, and best practices Data & Technology Collaboration Partner with Marketing Technology, Product, and Data teams to improve CRM platform capabilities and automation Support business requirements for integrations, audience segmentation, tracking, and triggered communications Assist in evaluating lifecycle marketing tools, vendors, and platform enhancements Help identify opportunities to improve operational efficiency and scalability within the CRM ecosystem Measurement & Insights Track and report on lifecycle campaign performance and key business metrics Analyze customer behavior and campaign results to generate actionable insights and recommendations Partner with Analytics and Data Science teams to support lifecycle reporting and modeling initiatives Cross-Functional Collaboration Partner closely with Brand, Paid Media, Operations, Product, Member Services, and Analytics teams to deliver cohesive member experiences Translate business priorities into actionable lifecycle campaigns and communication plans Collaborate across departments to ensure lifecycle messaging supports both digital and in-club experiences Contribute ideas and recommendations that improve retention and member engagement Team Leadership Mentor and support junior team members and cross-functional partners as needed Foster strong organization, prioritization, and execution across projects and campaigns Operate as both a strategic contributor and hands-on executor Contribute to the ongoing growth and evolution of VASA's CRM and lifecycle marketing capabilities QUALIFICATIONS Experience Bachelor's degree in Marketing, Business, Communications, or related field; equivalent experience considered 7 years of experience in lifecycle marketing, CRM, retention marketing, growth marketing, or related disciplines 3 years of experience leading lifecycle marketing strategy, customer journey development, and cross-channel CRM programs Proven experience developing and executing lifecycle marketing initiatives that drive engagement, retention, conversion, and customer lifetime value Experience managing lifecycle campaigns across email, SMS, push notifications, and in-app messaging channels Hands-on experience with CRM and marketing automation platforms such as Braze, Iterable, Salesforce Marketing Cloud, Hub. Spot, or similar technologies Experience partnering cross-functionally with Product, Analytics, Technology, Operations, and Brand teams to deliver integrated customer experiences Experience with A/ B testing, experimentation frameworks, and optimization methodologies preferred Familiarity with customer data platforms (CD - Ps), customer data architecture, and lifecycle measurement frameworks preferred Fitness, subscription, membership, retail, or consumer services industry experience preferred Skills & Competencies Strong understanding of customer segmentation, personalization strategies, marketing automation, and behavioral targeting Strong analytical skills with experience interpreting campaign performance, customer behavior, retention metrics, and lifecycle KPIs Ability to develop data-informed lifecycle strategies that improve engagement, retention, and member lifetime value Strong project management and organizational skills with the ability to manage multiple priorities and complex initiatives Excellent communication and stakeholder management skills with the ability to influence cross-functional teams Ability to balance strategic thinking with hands-on execution in a fast-paced environment Strong attention to detail and commitment to delivering high-quality, accurate communications Collaborative mindset with the ability to build strong partnerships across departments Continuous improvement mindset with a focus on testing, optimization, scalability, and operational efficiency We are proud to be a Great Place to Work® certified company. Apply today and start changing lives--including your own--while helping shape the future of member engagement at VASA. 7100 E Belleview Ave Suite 303, CO Corporate Office, Colorado 80111