Intrado is seeking a highly detail-oriented and motivated 911 Accuracy Coordinator in Longmont, CO to join our team. This role plays a critical part in ensuring emergency calls are routed correctly by maintaining and validating key data used in 911 systems. Essential Duties: Perform data updates that ensure 911 calls are routed to the correct emergency response agencies, ensuring 100% accuracy Responsible for performing customer data maintenance and troubleshooting support Serve as the point of contact for customers through email, Help Desk tickets, or phone as necessary Prepare and distribute a variety of data extracts Manage workload independently while also establishing a good working relationship with team members in order to maintain and strive to improve the level of overall service being provided Key Competencies and Abilities Attention to detail, timeliness and quality orientation Demonstrating flexibility when transitioning between diverse tasks across multiple workstreams Resolving data discrepancies that require a combination of standard investigation and pattern recognition Conducting application or task training for staff or stakeholders when necessary upon achieving areas of expertise Balancing a collaborative mindset and being self-directed in managing tasks autonomously Applicant for this job will be expected to meet the following minimum qualifications: Education: High school diploma or GED required Experience: Minimum two years of experience related to clerical, database entry and customer service required Proficiency in MS Word, Excel, and Outlook is essential VBA experience is a plus