Assist in developing a comprehensive facility operations manual, including policies and procedures for services, administration, and maintenance. Report any incidents or accidents to the Facility Manager. Assist in preparing monthly client reports and submit paperwork and financial reports per company policy. Support facility maintenance, routine preventative maintenance, and repairs. Maintain monthly inventory of supplies, equipment, and products. Write articles or press releases for the facility as needed. Participate in the Manager on Duty (MOD) schedule. Attend staff meetings and training workshops to stay informed on programs, services, and activities. Provide excellent customer service; monitor and follow up on guest feedback. Ensure facility security by controlling access, enforcing guest policies, and collecting fees. Patrol courts regularly to maintain cleanliness and safety. Manage court reservation system to ensure smooth scheduling and flow. Deliver all instructional services: private/semi-private lessons, small groups, clinics, team coaching, tactics, and strategy. Coordinate social and competitive tennis events, including special tournaments. Implement tennis programs for both adults and juniors. Oversee pro shop and retail functions, if applicable. Submit all lesson and sales documentation to Facility Director or corporate office on time. Promote the facility and amenities to potential members. Maintain an attractive and updated bulletin board. Perform other duties as assigned. Qualifications: College degree or comparable work experience. Previous experience as a Tennis Lead or Supervisor. Strong, experienced, and successful tennis player. Teaching certification from USTA or USPTA. Experience promoting and managing diverse programs, events, classes, and leagues. Experience with budget development and financial management. Effective leadership skills and strong work ethic. Excellent customer service, communication, and organizational skills. Energetic, enthusiastic, motivational, with professional discretion and appearance. Able to take initiative and make independent decisions. Proficient with computer systems and office equipment. Physical ability to stand for long periods and perform activities including stooping, kneeling, crouching, bending, walking, and talking. Ability to lift up to 25 lbs. Flexible work schedule, including nights, weekends, and holidays. Essential Function Seldom Occasionally Frequently Stationary Position -- Sitting or Standing X Active Position -- Walking, jogging, running X Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate X Climb/ Balance -- Stairs, ladders, ropes, equipment, beams X Stoop/kneel/crouch or crawl -- Position self, move X Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information X See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess X Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less X Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more X Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. X DISCLAIMER The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position. Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.