Operate the SHP (School of Health Professions) Student Affairs suite during office hours, including greeting and assisting guests, answering phone calls, and managing incoming inquiries or requests. Serve, collaborate and actively contribute to the SHP OASA (Office of Admissions and Student Affairs) leadership team. Support current initiatives, processes, and goals of the OASA team. Assist with front-line communication support for the SHP Admissions and Student Affairs team by answering phones, completing call lists, responding to emails, and fielding questions from prospective and current students. Complete business affairs and financial reporting for the OASA team. Maintain extensive knowledge of TTUHSC and SHP Policies and procedures as related to finance and administration. Ensure proper storage of confidential SHP ASA files, such as student misconduct/grievance documents, personnel and fiscal documents. Represents TTUHSC School of Health Professions Office of Admissions and Student Affairs to prospects, applicants, current students, SHP team members, and institutional partners to foster student engagement, student success, achieve enrollment and retention goals in alignment with the mission and goals of the school and university. Maintain strict confidentiality for applicants, current students, faculty and staff. Assist with TTUHSC School of Health Professions events. Support our TTUHSC vision and mission by carrying out our values based culture. Maintain the ability to work professionally with co-workers, faculty, staff, and students, provide excellent customer service and multitask with ease. Contribute to the overall success of the University and SHP by performing other duties as assigned. Observe work safety rules. Performs coordinative work in the business or administrative operation of a specific department or college. Responsibilities involve the coordination and supervision of the various functions and aspects of a department as well as the monitoring operational procedures. Work is performed under general supervision with evaluation based on results obtained. May supervise staff or student assistants. Knowledge of TTUHSC systems and processes, including Banner, Xtender, Chrome River, and purchasing procedures. Experience in higher education, administrative support, or customer service roles. Experience providing front-line customer service or working in a call-center environment. Bachelor's degree plus two (2) years related experience; OR a combination of education and/or progressively responsible related experience to equal six (6) years.