POSITION RESPONSIBILITIES: - Perform basic administrative medical assisting functions. - Assist in obtaining patient history, chief complaint and vital signs as necessary. - Schedule, coordinate and monitor appointments - Understand and adhere to managed care policies and procedures. - Keep rooms neat, clean and well stocked with supplies - Set up rooms as needed for in office procedures - Assist physician with in office procedures as needed. - Monitor schedule in order to ensure that medical records needed from other physicians or hospital are obtained prior to pt coming into the office for scheduled visit. - Verify insurance and obtain prior auths on visits, procedures and medications as needed. - Comply with quality assurance practices. - Screen, collect and follow up on patient test results. - Collect and process specimens accurately and timely. - Perform diagnostic and laboratory tests and wound care as necessary. - Adhere to established patient screening procedures at all times. - Assist with the authorization, preparation, and administration of medications. - Maintains accurate medication records. - Authorize drug refills and provide prescription information to pharmacies as needed. - Prepares and maintains all patient files in an orderly fashion. - File and or scan faxed information in charts after review by provider as necessary. - Ensure that positive results or stat results are provided to the practitioner in a timely manner. - Perform referrals to other providers as needed and contact pt. with appointments. - Perform inventory of supplies and equipment as necessary. - Clean and sterilize instruments and dispose of contaminated supplies as needed. - Answer and direct all phone calls appropriately - Effectively communicates and works well with other staff - Help patients to navigate patient portals as needed. - Adheres to assigned projects/tasks - Volunteers for special assignments/projects - Performs other assigned duties and be flexible to cover areas as needed - Perform basic reception and billing functions. - Scheduling, canceling, confirming and rescheduling patient appointments - Authorizing procedures or surgeries with insurance carriers, as needed - Insurance verification and verification of patient demographics - Making calls/appointments for diagnostic services as needed - Copying, scanning and faxing duties - Inventory of supplies - Keeping track of physical paper chart medical records(ONLY for HBPOT clinic) - Other duties as assigned. LINES OF REPSONSIBILITES: (Chain-of-command) 1. Practice Manager ? 2. Director of DHR Health Clinics ? 3. Chief Ambulatory Officer Other information:CUSTOMER SERVICE: Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C. A. R. E. S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.