We are in business to save our home planet: You inspire your team to live Patagonia’s purpose, both in the store and in the community. Your customer service is not bound by convention! You deliver best-in-class service by centering the customer in everything we do. You ensure Customer Experience Guides have access to all tools and resources to provide that same level of service and support above and beyond thinking. You are an environmental activist! You participate and encourage team participation in our Activism program by utilizing your 18 activism hours to support your community, partnering with local non-profits by engaging in the grants and donations processes, and inspiring customers and your colleagues to get involved. Inventory/ Warehouse: You process all incoming/outgoing shipments in a timely manner, support physical inventory, sale prep/break down, product transfers/donations, manage all shipping/receiving record-keeping processes, ensure all records are accessible by any staff and follow all procedures on Loss Prevention. Maintain the most effective stockroom layout that any staff member can navigate—product is clearly labeled, accessible and organized by style and size. Coordinate with other team leaders to implement seasonal sales and transitions and maintain a stocked sales floor. Proactively communicate and resolve all shipping discrepancies with the Service Center, Retail Operations, Outside Vendors, and Accounting. Maintain regular communication with the rest of store leadership on warehouse labor allocation, strategy, and staff training, and proactively assess ongoing stock levels in key styles to prevent out of stocks. Follow all procedures on Loss Prevention. Leadership: You drive engagement, actively coach, identify and delegate daily priorities and growth opportunities for team members and partner with other members of leadership to address them. Training/ Hiring: As part of the leadership team, you assist in the hiring of people who pursue interests that are related to our products and philosophy. You assist in the training of fellow employees and support their development through coaching and feedback. Development: You use your independent judgment to coach and develop your team on their communication and ownership skills, support a steady feedback loop and work to develop employees toward growth within their roles and towards their passions. You advise management on appropriate discipline for team members who do not meet expectations, but also recognize team members who attain performance goals. Product and Business Knowledge: You are committed to learning about our products, including technical aspects of products in our core sports, to support your ability to serve our customers. You actively seek out information about new products and business services and incorporate it into your everyday customer service practices. Visual: You maintain our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor etc. while supporting and communicating directives from Visual and store leadership. Marketing: You participate and encourage team participation in our Retail Marketing Program by helping in event production and execution and bringing forth ideas for engaging your community. Security and Loss Prevention: You practice and support team members in security measures that help prevent theft and understand how to handle safety situations. You report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store. Inclusion: You are committed to creating a work environment that is supportive, positive, respectful, and free from harassment. You work with other members of the leadership team and engage in company directives with a team mentality to support the company and personal goals of the team while being open, feedback driven, and ensure accountability. Other Duties: You ensure accuracy in all POS operations by completing all register and scenario training for yourself and the team. You consistently execute all duties of a Customer Experience Guide alongside the team. Who You Are:You are an environmental activist- You are passionate about your communities, the environment and caring for others. You act locally and inspire your community and coworkers to do the same. Your customer service is not bound by convention- You focus on building relationships and go beyond treating the needs of customers with kindness and creativity. You offer proactive coaching to continually elevate customer service. You operate in just and equitable ways- You proactively create a culture of belonging that gives people from all backgrounds, identities, and experience a meaningful voice. You value and demonstrate quality in all that you do- You produce work that is of value, complete, and timely while striving for excellence in all job aspects. You act with integrity and are action oriented– You drive engagement, are self-driven, and get things done efficiently and effectively. You are a lifelong learner and teacher- You lead in an atmosphere that can change, demonstrate sound judgment, thrive on solving problems creatively and giving/receiving feedback. You have an interest in or are eager to learn about our products and services. You drive engagement and actively coach- You have an approachable leadership presence and can prioritize, delegate and coach a team. You value and enjoy team-based ideation and problem solving.