Lead implementation projects for new enterprise clients, managing the full onboarding lifecycle - Capture, document, and validate client requirements to configure and tailor the product as needed - Coordinate with technical teams to support custom integrations, data migration, or tailored configurations - Build and maintain implementation project plans, timelines, and risk assessments - Serve as the primary contact for clients during onboarding—setting expectations, providing regular updates, and addressing blockers - Collaborate with Account Managers to ensure alignment between implementation scope and commercial terms - Work closely with Product Managers and Product owners to communicate commonly asked features and find opportunities to address them in our product roadmap - Identify and raise potential challenges or delays early, while proactively recommending solutions - Train customers on the platform and hand off to Account Management for long-term management - Collaborate with internal partners to refine onboarding processes, tools, and documentation for scale and efficiency Please apply if you have: - 3 years of solid experience in Saas onboarding, professional services, customer success, or project management—preferably in a B 2 B or enterprise setting - Strong project management skills and the ability to manage multiple implementations simultaneously - Experience working with APIs, integrations, and basic technical concepts (you don't need to code, but you can hold your own in a technical discussion) - Travel Industry Experience - Excellent written and verbal communication skills - Strong problem-solving skills and a solutions-oriented mentality - Empathy for customer problems and a proactive, collaborative approach - Familiarity with CRM and project management tools (e.g., Salesforce, Jira, Asana, etc.) - Fluency in English (German is a plus)