Serve as the primary customer interface and main point of contact for assigned accounts - Lead and manage internal cross-functional teams to support customer manufacturing requirements and delivery commitments - Drive customer satisfaction through proactive communication, issue resolution, and operational execution excellence - Coordinate customer communication regarding delivery schedules, manufacturing updates, and project status changes - Identify changes impacting delivery timelines and establish revised customer expectations accordingly - Manage sales orders, forecasts, and order-related changes to support MRP execution and manufacturing schedules - Collaborate with Asset Management and Production Control teams to meet customer delivery requirements - Evaluate loaded orders against monthly and quarterly revenue commitments to support financial performance goals - Review and communicate ECO discrepancies, incomplete documentation, or disposition concerns with customers and internal teams - Coordinate impact analysis activities and obtain required customer approvals for engineering changes - Obtain purchase orders related to ECO charges, pricing updates, and customer-driven changes - Coordinate quotation activities for customer requirements and lead quote review meetings as needed - Ensure pricing implementation dates and quotation details are clearly communicated to prevent invoice discrepancies - Support monthly excess inventory review activities and coordinate customer disposition processes in alignment with company policy - Facilitate customer meetings related to excess inventory, open actions, and financial resolution activities - Escalate operational or customer issues proactively to avoid missed milestones or delivery commitments - Monitor and support financial performance metrics including revenue projections, excess inventory mitigation, and accounts receivable performance - Coordinate quarterly cost reviews, pricing updates, and standard cost discussions with customers - Lead Quarterly Business Reviews (QB - Rs), including preparation of presentation materials and customer deliverables - Partner with cross-functional teams to continuously improve customer support processes and operational performance - Ensure compliance with company policies, quality standards, and customer requirements What You Bring - Strong customer relationship management and account coordination skills - Excellent written, verbal, and professional communication abilities - Strong organizational and project management skills with the ability to manage multiple priorities simultaneously - Ability to lead cross-functional teams and drive accountability across departments - Strong analytical, problem-solving, and decision-making capabilities - Ability to work effectively in fast-paced manufacturing and operational environments - Strong attention to detail and commitment to execution accuracy - Customer-focused mindset with the ability to manage expectations professionally and effectively - Ability to identify risks, escalate issues proactively, and drive timely resolution - Strong financial and operational business awareness - High level of initiative, adaptability, and accountability Your Background - Bachelor’s degree in Engineering, Business, Marketing, or related field preferred - Minimum 3 years of experience in one or more of the following environments: - Program Management within the Contract Manufacturing industry - Project Management in a design environment supporting external customers - Project Management within a manufacturing environment managing multiple projects - Experience supporting customer-facing manufacturing or operational programs preferred - Strong proficiency with Microsoft Office Suite, particularly Excel and PowerPoint - Experience coordinating manufacturing schedules, forecasts, quotations, or operational deliverables preferred - Familiarity with ERP, MRP, or manufacturing planning systems preferred Nice to Have - Experience managing customer accounts within electronics manufacturing or contract manufacturing industries - Familiarity with engineering change order (ECO) processes and manufacturing documentation controls - Experience supporting revenue forecasting, inventory management, or financial performance reviews - Experience leading Quarterly Business Reviews (QB - Rs) with customers - Background working in highly regulated or quality-driven manufacturing environments - Experience coordinating cross-functional operational improvement initiatives