Patrol resort facilities, grounds, parking areas, and event venues to maintain a safe and secure environment. Monitor and operate video management, surveillance, and access control systems. Respond promptly and appropriately to emergencies, incidents, alarms, disturbances, medical situations, and guest service requests. Prepare accurate and detailed incident reports, daily activity logs, maintenance requests, and other required documentation. Investigate and document incidents, accidents, safety concerns, and policy violations. Enforce company policies, safety procedures, and security protocols while maintaining a professional and guest-focused approach. Provide exceptional customer service by assisting guests, Riders, exhibitors, vendors, and team members with questions, directions, and concerns. Control access to restricted areas and monitor credentials as necessary. Communicate effectively with team members, leadership, emergency responders, and local law enforcement agencies when appropriate. Operate company vehicles safely while conducting patrols and responding to calls for service. Identify potential safety hazards and security risks and report concerns to leadership. Support special events, equestrian competitions, concerts, and other large-scale resort activities as needed. Maintain a professional appearance and demeanor while representing the World Equestrian Center. Complete additional duties and special projects as assigned by leadership. This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Physical Requirements: These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions described in this position. Ability to stand, walk, and patrol for extended periods throughout the shift. Ability to work both indoors and outdoors in varying weather conditions. Ability to lift, carry, push, and pull up to 25 pounds. Ability to respond quickly to emergency situations and navigate large resort properties. Ability to operate company vehicles safely. Ability to communicate effectively in person, by radio, telephone, and written reports. Ability to utilize computer systems, surveillance technology, and security software. Qualifications, Education, Experience, Skills and Abilities: High school diploma or GED required. Previous security, law enforcement, military, hospitality security, or related experience preferred. Strong computer skills with the ability to learn and operate video management and access control systems. Experience with CCTV, surveillance systems, and access control platforms preferred. Excellent verbal and written communication skills. Strong observational skills and attention to detail. Professional appearance, sound judgment, and a customer-service mindset. Ability to remain calm and professional in high-pressure situations. Valid driver's license with a satisfactory driving record required. Reliable transportation required. Ability to successfully pass a background check and drug screening. Strong integrity, dependability, and work ethic. Ability to work a flexible schedule, including nights, weekends, holidays, and special events.