Supports the operation of the Emergency Communications Center's computer aided dispatch, RMS and MDT technical/computerized systems. Performs the installation, con?guration, and maintenance of computers, workstations, and other related equipment and devices. Performs general problem solving and assistance on diverse software applications and hardware systems for Sheriff’s Office users. Provides individual and/or group instruction and training on new or updated technologies. Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions. Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and con?icts. Participates in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or updates; Participates in research and development initiatives and aids in the implementation of new technologies. Performs technical support by performing deskside support to users with common hardware and software problems, which includes troubleshooting, testing, or resolving issues. Maintains computerized inventory of Information Technology equipment and specialized services for users. Provides plan to maintain functionality and user productivity - acquires, tracks, supports, and decommissions hardware such as laptops, desktops computers, printers, and other technology equipment. Supports efforts in the administration of system configurations, including, but not limited to system code tables and related system functions, System security authorization and assignment, System workflow management, monitoring and management of system audit logging. Maintains supporting system software, including mapping sub-system databaseSupports establishment of formalized policies and procedures. Performs related tasks as required Knowledge, Skills and Abilities Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications;Knowledge of current technological developments and trends in area of expertise;Strong knowledge of asset management processes and procedures; Records maintenance skills;Comprehensive knowledge of public safety operational parameters and their translation into efficient and effective CAD, Mobile Data, RMS, and Mapping System. A sense of urgency and a commitment to timely completion of projects; Attention to detail along with a commitment to quality and con?dentiality;Sound written and verbal communication skills necessary to e?ectively interface with all levels of internal and external business contacts; Strong interpersonal skills and the ability to work e?ectively with a wide range of constituencies in a diverse community;Ability to work independently or as part of a team e?ectively;Ability to prioritize, multitask, be attentive to details, maintain con?dentiality, and provide exceptional customer service;Ability to perform preventive maintenance on systems software, applications, hardware, and communications;Ability to provide functional direction to other technical support sta? and/or county employees;Ability to determine computer problems and to coordinate hardware and software solutions;Ability to analyze and resolve computer problems;Ability to communicate technical guidance and instruction to users on the use of IT applications and systems; and. Ability to establish and maintain e?ective working relationships with fellow employees, supervisors, and other departments Education and Experience A combination of education and experience equivalent to an Associate degree in Computer Technology or related ?eld and one (1) year of prior experience with providing workstation support. Certi?cations such as Comp. TIA A , Comp. TIA Network , and HDI Support Center Specialist preferred. Special Requirements:Selected candidate will be required to pass a polygraph examination, full background investigation and pre-employment drug and alcohol screening. Position requires periodic on-call duty status and may be subject to call back or hold over in urgent or emergency situations.