Business Analyst II - Municipal Court. About the Job: In this role, you will support IT (information technology) implementation and maintenance projects within the Municipal Court by managing project intake, developing project documentation, and working collaboratively with multiple stakeholders to streamline software implementation and maintenance. This role will analyze project metrics to provide insights on performance, highlight trends, and support data-driven decisions. This position is subject to budget required furloughs to be implemented in the 2026 calendar year. Come explore the possibilities a career with the City of Colorado Springs can offer! We're an accredited pay equity employer! Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary Schedule. As a Business Analyst II, you will:Assist with project intake, records management, software maintenance and development, and process documentation. Establish and maintain key performance indicators to assess portfolio performance and analyze data to identify trends, risks, and accomplishments, offering insights for strategic improvements. Create and maintain process documentation, including knowledge articles, to ensure effective communication of project procedures and expectations. Identify project issues and roadblocks, and work collaboratively to develop solutions. Provide resource management and support for key components of the project lifecycle. Other duties as assigned. Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page. We are looking for candidates who demonstrate:Knowledge of:Project management lifecycle and methodologies. Key performance indicators and metrics analysis for portfolio assessment. IT service delivery and resource management strategies. Ability to:Communicate effectively with stakeholders, translating complex concepts for both technical and non-technical audiences. Independently manage assigned tasks and meet deadlines, consulting with supervisors as needed. Identify and resolve project issues through data-driven analysis and strategic problem-solving. Build effective working relationships with team members, project managers, and IT (information technology) stakeholders. Stay current on evolving project management methodologies, especially those related to resource management. Minimum Qualifications Bachelor’s degree from an accredited college or university with major coursework in business administration, information technology, project management, or a related field. Three years of full-time, professional experience in business analysis, project management, or a related field. We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education. Preferred Qualifications The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants. Possess a Project management certification [CAPM (Capital Asset Pricing Model), PMP (Project Management Professional), PPM (Project Portfolio Management), CSM (Certified Scrum Master), etc.]Experience with data analysis tools and resource planning within an IT (information technology) project environment. Experience with federal, state, and local government operating procedures.