Is responsible for participating in oversight and the development of treatment plans, admissions and discharge summaries, and clinical staffing for services. Supervises clinical staff, overseeing staff meetings, the development of policies and procedures, performance metrics for grant funding, and ensuring compliance with all applicable standards;Is responsible for the performance management, direct oversight, and day-to-day operations of the assigned clinical unit;Is responsible for program management to include data collection, statistical reporting and program evaluation and improvement;Ensures Federal, State and Ethical standards as outlined by the Texas Behavioral Health Executive Council (TBHEC), Health and Human Service Commission (HHSC) and Texas Juvenile Justice Department (TJJD); Assists in overall functions/operations of the department's strategic and unit operational goals;Monitors fidelity of services provided, competency levels, and performance;Provides oversight of clinical documentation to include but not limited to treatment and discharge plans development, progress notes, summary reports, psychological/behavioral health evaluations, as well as aid in policy development and programming application;Provides input regarding service deliverables and clinical decisions for staff under their direct purview;Is responsible for quarterly data collection and analysis necessary for local, state and funding reports as well as to monitor treatment trends and population served;Enables and aids clinical team members in the decision-making process regarding supervision and service recommendations, staff development and modalities that may be applied to enhance service deliverables;Provides oversight of clinical matters through staffing and care management of clients served by clinical team members;Provides job oversight and development of job assignments, caseload ratios and expectations of team members;Provides direct clinical services and therapy to include screening, assessment, crisis intervention, individual, group and family counseling as well as support services to juvenile justice involved youth and families as needed and/or directed;Conducts training and develops training curriculum to enhance staff core, technical and leadership competencies;Is responsible for assisting in the creation, maintenance, and update of policy and procedures on a quarterly and/or annual basis;Addresses employee concerns and conflicts; troubleshoots and addresses complaints;Prepares and completes reports and other documentation in accordance with applicable standards, policies and procedures, federal, state and local requirements;Works collaboratively with appropriate staff and/or agencies to offer recommendations and implement solutions raised by the community, stakeholders or other department staff;Completes investigations as necessary or as directed;Troubleshoots concerns brought forward by parents, agencies, schools, Courts and employees;Assists with preparation of the annual budget;Assesses operations to identify gaps in policy and procedures;Ensures compliancy with local, state and federal licensing standards;Collaborates with the Clinical Services Director to review and audit clinical/therapeutic services and products, and all other services provided by the unit to ensure compliancy with departmental, state, federal and licensing standards;Develops and implements counseling, treatment and assessment schedules;Monitor and oversee work schedules, attendance, and productivity of the clinical team members;Conducts team meetings and monthly management sessions for performance management;Conducts performance evaluations of staff and develops appropriate goals for professional development and/or performance improvement;Assists in the development and issuance of improvement plans, corrective and disciplinary actions as necessary;Maintains collaborative relationships with State and local service agencies, institutions, law enforcement agencies, key stakeholders and treatment community providers to update, or develop new initiatives/programs to address community issues;May work in family homes in the community;Substitutes, if assigned, during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations;Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts;Creates a high quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills;Other Important Duties - Performs such other related duties as may be assigned. Maintains a safe and healthy workplace environment. Must be available to work non-traditional hours and be on call as necessary on official business. As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor. Job Summary The Clinical Service Manager oversees and ensures quality therapeutic services within the Juvenile Justice System (outpatient and residential services). The incumbent applies Evidence Based Practices (EB - Ps) and best practice interventions are provided to youth and families involved in the Juvenile Justice System; as well as ensures assigned staff are adhering to fidelity models for therapeutic intervention, modalities and curriculums adopted. Ensures services are provided to meet established treatment standards as well as adherence to state and Federal statutes. Additional Information Organizational Relationships. Reports to: Clinical Services Director. Directs: Counselors, Clinical Therapists, Assessment Clinicians, Licensed Chemical Dependency Counselor, Parent Coach, Clinical Case Manager, Administrative Assistant. Other: Has contact with Department staff, County departments, youth and family members, community, community providers, law enforcement personnel, school personnel, court personnel, and medical personnel. Work Environment While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The incumbent will provide oversight of home based services that may require community based contacts in the clients home as well as field work to ensure client care and service needs are being met. The employee will be required to visit homes of youth which may entail extensive walking on different levels of terrain, as well as, climbing stairs. This requires the employee to be out in the physical elements of weather, including possible prolonged exposure to the sun, rain, etc. The above is intended to describe the general nature and level of work being performed by this position. The statements are not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.