Deliver coordinated, patient-centered virtual Care Management by telephone and video that improves members' health outcomes. Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals. Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general. Partner with the members' local providers to ensure coordinated care. Provide compassionate, longitudinal follow-up care, building supportive relationships. Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family. Coordinate necessary resources that holistically address members' problems, whether clinical or social Required Qualifications: Bachelor of Science in Nursing (BSN). Must have current CCM Certification or eligibility within 6 months of hire 5 years of experience in nursing 2 years experience working in care management Must reside in a compact NLC state. Active Compact RN license in good standing with the nursing board of their state. Willingness to become (and maintain) licensure in multiple states. Work 9 AM-6 pm PST (Preference for those based in MST/ PST time zones) Be comfortable discussing several medical conditions and experience with populations across the age ranges Spanish speaking desirable Experience working remotely, and strong competence and ability to use multiple computer/medical record systems. Be empathetic. We work with patients and their families who are going through challenging times. You practice empathy and reassure patients that we are available to help them. We are a fast-growing company and we are busy. Our team will meet volume goals without sacrificing quality. Strictly follow security and HIPAA regulations to protect our patients' medical information. Be pleasant, responsive, and willing to work with and learn from our team. A lot of time is spent on the phone with patients and families, and a lot of time communicating with colleagues. Therefore, the ability to gather a clinical history, answer questions at a patient level, and summarize findings is critical. Efficient at writing medical information in easy-to-understand, patient-centric language. The United States new hire base salary target range for this full-time position is: $73,700 - $103,180 equity benefits This range reflects the minimum and maximum target for new hire salaries for candidates. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones. Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share your geographic zone alignment upon inquiry. In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following: Remote-first culture 401(k) savings plan through Fidelity Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO") 12 weeks of 100% Paid Parental leave Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 11 Holidays Paid with one Floating Paid Holiday Work-From-Home reimbursement to support team collaboration and effective home office work 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations.