Responsible for the design, build, testing, validation, maintenance, and ongoing support of Clinical or Revenue Cycle applications. Collaborates with interdisciplinary workgroups to achieve team goals and optimize system functionality. Develops intermediate knowledge of system capabilities, applications, and workflows to effectively educate and support end users. Participates in routine meetings with department leaders and/or superusers to identify, document, and prioritize system needs. Provides technical support services, troubleshooting and resolving system-related issues. Supports Epic and other applications through software maintenance, break-fixes, optimizations, special updates, upgrades, and implementations. Conducts assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests. Provides on-call coverage as scheduled, ensuring timely resolution of system issues. Follows prescribed change management, time reporting, and documentation processes to ensure compliance with organizational policies. Responds to support calls within designated timeframes, prioritizing issues and providing regular updates until resolution. Documents and communicates system support, status updates, and issue resolutions clearly and effectively. Maintains current Epic certifications and participates in new version training to stay up to date with system enhancements and best practices. Anticipate and responds to customer needs; follows up until needs are met Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Use resources efficiently Search for less costly ways of doing things Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Inventa Towers (L 065) 1 Inventa Place Silver Spring 20910