Shift. Monday - Friday - 1st Shift (Day)Invoice Resolution Representative. The Invoice Resolution Representative is responsible for processing carrier freight bills in accordance with contracted carrier rates. This role ensures payments are accurate and timely by obtaining invoices, auditing rates, applying business rules, and performing duplicate checks. Primary Responsibilities. Understand commercial agreements and their impact on business operations; ensure compliance with customer agreements and SOPs. Manage key performance indicators (KPIs) such as EDI resolution, matched out-of-tolerance invoices, non-billed transports, and carrier aging reports. Monitor and track carrier invoices from initial receipt to final payment. Communicate effectively with customers, carriers, and leadership. Maintain carrier relationships by managing accounts receivable and billing activities. Collaborate with finance operations and customer operations to support customer requirements. Identify process improvements and cost savings opportunities using QDM methodologies. Review and recommend innovative initiatives focused on eliminating root causes of recurring issues. Ensure compliance with all applicable laws, regulations, and company policies and procedures. Perform other duties as required. Education / Experience. High school diploma or GED required .--2 years of experience may be considered based on education level. Requirements, Perks, and Benefits (US -- Non-Exempt)Physical & Cognitive Requirements (With or Without Accommodation)Ability to follow policies and procedures. Ability to read, write, and interpret information. Ability to add, subtract, multiply, and divide. Ability to use hands to finger, handle, or feel. Ability to sit, walk, or stand for the duration of the shift. Must possess visual acuity to perform essential job functions. Ability to conduct physical tasks with a full range of motion throughout the warehouse environment. Ability to lift/carry items up to 50 pounds. Equal Opportunity Employer. FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities. Know Your Rights.