Consistently delivers guest experience commitments Holds T - Ls accountable to deliver exceptional guest experiences through consistent accountability, team development, training and recognition. Celebrates outstanding guest experiences across teams and ensures recognition is consistent and meaningful. Reviews area guest, financial, and team metrics to identify gaps and understand team behaviors. Celebrates wins, sets clear priorities, and leads actions that drive results and enhance the guest experience. Partners across teams to create an easy, inspiring and friendly guest experience. Drive total store sales, demonstrate how you, your team and your departments contribute to and impact total store profitability. Lead your team to prioritize the guest experience and deliver on store sales goals. Create, lead, and model a culture of executing all best practices as outlined with team onboarding, learning, and required training; help close skill gaps through development, coaching and team interactions. Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. Create schedules and make adjustments as needed to align to guest traffic and business needs. Manage your team to effectively plan merchandising planning, sampling and promotions. Develop working relationship with third party vendors and oversee Team Leader’s management of vendor performance. Know and assess the competition and leverage guest insights and feedback to drive the business forward. Build and lead a team of consultants that support total store functions. Lead your team to deliver inspiring visual moments using Visual Standards and Guiding Principles. Ensure your team prioritizes the guest experience by maintaining welcoming, clean, and safe fitting rooms. Plan, lead and follow-up on organizational and operational change. Anticipate and identify changes in unique store trends. Anticipate staffing needs while managing talent planning and recruitment, leading team onboarding, and closing product knowledge and skill gaps through development, coaching and team interactions. Develop and coach your team and Team Leaders to provide a shopping experience that meets the needs of the guest. Create a culture of accountability through clear expectations and performance management. Train your team to provide service and a shopping experience that meets the needs of the guest. Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way. Develop and lead a safety culture and performance of the department through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately. Lead an instore security culture by focusing on deterrence, response and resolution in order to improve physical security processes. Lead merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices. Address all store emergency and compliance needs As a key carrier, implement all safe and secure training and processes Regularly assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts All other duties based on business needs. WHAT WE ARE LOOKING FOR This may be the right job for you if: You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with. You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times). We have some amazing training that will help build upon skills you already have to succeed as a Specialty Sales Executive Team Leader, but, there are a few things you should have from the get-go: 4-year degree or equivalent experience Strong interpersonal and communication skills Strong business acumen Comfortable dealing with and managing team through ambiguity Comfortable managing conflict, leading and holding others accountable Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes. Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis Relate well with and interact with all levels of the organization Learn and adapt to current technology needs Independently manage workload and prioritize tasks