Chief Operations Officer- Outsourced Services Provider
Indianapolis
Saturday, 30 May 2026
Executive Leadership & Talent Strategy - - Provide transformational leadership across a large, multi-functional organization, fostering a high-performance, accountable, and inclusive culture. Lead end-to-end talent strategies, including recruiting, development, coaching, performance management, and retention. Establish clear performance expectations, align teams to strategic objectives, and continuously elevate leadership capability across the organization. - - Operational Excellence & Execution - - Drive delivery of all client commitments, ensuring consistent, high-quality execution at scale. Set measurable goals and KPIs; monitor performance and implement corrective actions to meet or exceed targets. Oversee complex service delivery models, ensuring alignment with contractual obligations, timelines, and client expectations. Develop and execute strategic and operational plans that optimize performance, efficiency, and scalability. - - Client Partnership & Growth - - Serve as a senior executive partner to clients, building trusted, long-term relationships and aligning services with evolving business needs. Lead client engagement strategies, proactively identifying opportunities for account expansion and value creation. Manage multiple high-profile client relationships simultaneously, resolving escalations and driving client satisfaction. Negotiate with senior client stakeholders and internal leaders on matters of strategic and financial importance. - - Strategic Transformation & Innovation - - Champion continuous improvement by reimagining processes, introducing new methodologies, and driving innovation across functions. Apply deep industry knowledge and cross-functional expertise to enhance service delivery and financial performance. Leverage data and insights to identify trends, solve complex challenges, and influence decision-making. Lead large-scale change initiatives that improve operational agility and client outcomes. - - Financial & Business Performance - - Own financial performance across the account, ensuring budget discipline, profitability, and long-term growth. Establish targets with broad organizational impact and drive accountability for results across teams and functions. - - What you’ll need - - - - Education & Background - - Bachelor’s degree required; MBA degree preferred. 12–15 years of progressive leadership experience, including managing large teams and complex operations with an outsource service provider model. Experience with growing large client accounts including business development sales targets. - - Leadership & Core Competencies - - Proven ability to lead at scale with a transformational and strategic mindset. Demonstrated success influencing across multiple business units and stakeholders. Strong experience in talent leadership, organizational design, and performance optimization. Ability to navigate ambiguity, solve highly complex problems, and drive change in fast-paced environments. - - Client & Communication Excellence - - Executive presence and ability to communicate complex, sensitive information with clarity and impact. Track record of building and sustaining C-suite and senior stakeholder relationships. Skilled negotiator with experience aligning diverse and sometimes competing interests. - - Technical & Business Acumen - - Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong financial, analytical, and commercial acumen. Exceptional organizational and strategic planning skills with a continuous improvement mindset. - - Why Join CBRE? - - At CBRE, you’ll play a pivotal leadership role within aglobal organization known for innovation and operational excellence. This is anopportunity to lead at scale, drive transformation, and make a lasting impacton both client outcomes and organizational success. - -