Responsible for serving as a trusted and highly valued strategic partner to Sales by coordinating, escalating, and translating activities across internal and external stakeholders throughout the pitch-to-pay lifecycle. Acts as the primary continuity lead for programmatic campaigns, ensuring seamless communication, alignment, execution, troubleshooting, and escalation management across agencies, advertisers, DSP partners, Sales, Operations, Campaign Management, and Technical Account Management teams. This role combines programmatic expertise, operational coordination, analytical problem-solving, and client-facing communication skills to support campaign success from pre-sale planning through post-campaign analysis. The ideal candidate thrives in fast-paced environments, proactively identifies solutions, helps drive issue resolution, and partners cross-functionally to deliver a strong client experience and operational excellence across the programmatic ecosystem. Responsible for providing high-level support to Ad Sales teams, clients, agencies, and partners through campaign coordination, strategic consultation, reporting, issue resolution, and performance analysis. Acts as a key liaison between commercial and operational teams while helping drive continuity, transparency, and accountability throughout the campaign lifecycle. Job Description. Core Responsibilities:Partner closely with Sales as a primary day-to-day contact for active programmatic advertisers and agencies, supporting campaign continuity, communication, troubleshooting, and escalation management in collaboration with Operations teams. Act as the programmatic continuity expert across the full campaign lifecycle, ensuring seamless coordination from pre-sale through post-campaign wrap-up. Partner closely with Programmatic Campaign Managers and Technical Account Managers to support campaign onboarding, setup, execution, optimization, troubleshooting, and delivery monitoring. Support Sales teams during the RFP and planning process by translating client goals into executable programmatic strategies and recommendations. Coordinate across Sales, Operations, Campaign Management, Technical Account Management, Analytics, Yield, Planning, Legal, Finance, and external partners to ensure alignment and successful campaign execution. Monitor campaign health and performance in partnership with operational teams, proactively identifying risks, gaps, optimization opportunities, and escalation needs. Support troubleshooting efforts by helping investigate campaign, delivery, pacing, creative, targeting, reporting, platform, or technical issues and coordinating with appropriate internal and external stakeholders to drive timely resolution. Help manage client, agency, and partner escalations by ensuring clear communication, cross-functional alignment, accountability, and follow-through throughout the resolution process. Support creative and ad copy workflows in partnership with operational teams to help ensure campaigns launch accurately and on time. Prepare and deliver campaign performance reports, insights, recap materials, and client-facing presentations that translate data into actionable business insights. Build and maintain strong relationships with agencies, advertisers, DSPs, and internal stakeholders to support long-term partnership growth and retention. Develop and maintain operational documentation, workflows, best practices, and sales support resources to improve efficiency and scalability. Support revenue tracking, reporting, billing coordination, and campaign reconciliation in partnership with Finance and Operations teams. Identify process improvement opportunities and contribute to operational excellence initiatives across the organization. Stay current on industry trends, platform capabilities, identity solutions, measurement methodologies, privacy changes, and evolving programmatic best practices. Support strategic initiatives, testing opportunities, and special projects as needed. Act as a resource and subject matter expert for colleagues with less experience. Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities.