At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects. In this exciting role as a Field Services Engineer, you will be supporting maintenance and repairs of The Mazor™ robotic guidance system and The O-arm™ surgical imaging system within our Surgical Solutions Portfolio for spinal and cranial procedures. You’ll play a critical role in supporting clinicians and ensuring patients have access to the technology they depend on. When these systems are down, procedures can be delayed and care can be impacted. You are the person who shows up, diagnoses the issue, and gets things back up and running—often under time pressure and in high-stakes environments. You’ll work hands-on with complex, high-value equipment, requiring strong mechanical and electrical troubleshooting skills to keep systems performing at their best in real clinical environments. This position covers Downtown Philadelphia, Newark Delaware, and Southern New Jersey. The successful candidate must reside within a 60 minute drive of Philadelphia to successfully support this territory. You'll manage your own schedule and prioritize service calls across your territory. No two days look the same. You might:Travel to a hospital site to troubleshoot a system issue. Diagnose faults at the component level and implement a fix. Perform preventative maintenance to avoid future disruptions. Work directly with clinical staff to understand problems and restore functionality. Key Responsibilities - Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area. - Installs, operates, maintains, repairs, and modifies equipment on designated equipment. - Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. - Analyzes and evaluates products and related performance. - Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time. - Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment. - Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members. - Provide testing and validation support to the manufacturer’s organization, as applicable. - Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system. Must Have: Minimum Requirements - High School Diploma or equivalent required - 4 years technician, clinical field service or clinical customer support experience. Nice to Have - Bachelor’s degree in Bioengineering, engineering or technology field. - Previous experience as Technician/ Field Services within medical device industry. - Experience with orthopedic anatomy, surgical protocol and medical terminology. - Ability to troubleshoot with technical skills, creativity and high discipline. - Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.) - Ability to read and understand schematics and engineering drawings. - Familiar with the FDA 21 CFR, CGMP for Medical devices. - Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner. - Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C. F. R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.