As part of the Medtronic Acute Care and Monitoring (ACM) business, the Customer Success Manager (CSM), supports the Health. Cast™ intelligent patient manager portfolio as part of the Health. Cast™ Services team. The CSM provides clinical leadership, planning, and oversight during the implementation phase. The focus of the role is working with clinicians to facilitate product implementation with best practices that include leading clinical workflow discussions, leading clinical education, and providing ongoing clinical support. The CSM is responsible for promoting and supporting customer adoption, utilization and retention. The CSM is the key partner helping our valued customers achieve their strategic objectives and derive maximum value from their investment. Additionally, the CSM supports communication between the customer and the ACM business ecosystem to include Sales, Product Management, Engineering, Services, Education, and others. Responsibilities - You will support Clinical Discovery and Design sessions, with your assigned customers, to define clinical workflows that support their institutional needs using Medtronic™ products. You will orchestrate overall relationship with assigned clients, which will include, but is not limited to, driving adoption of the Health. Cast™ Services portfolio, and facilitating retention. You will support smooth and successful implementation at training sessions and go-lives. - The role requires you to cement yourself as a trusted/strategic advisor to your assigned customers and to demonstrate and promote the continued value of our products and services. - Overall, you will act as the voice of customer to advocate for solutions to meet their needs and address issues. This may include working with Medtronic ACM Technical Support, Product Management, Marketing, R & D, or other departments to cross-functionally and program-manage concerns. Requirements - 5 years in a related function with direct customer advocacy and engagement experience in post-sales or services functions with healthcare experience - Since this role is essential to the ACM customer success initiative, you will have experience growing customer satisfaction, adoption, and retention. - Strong public speaking and excellent presentation skills. - Ability to drive continuous product value. - Willingness and ability to travel up to 30%. - Experience developing product use-cases and workflows with customers. - Serve as a strong teammate and a self-starter who seeks solutions. - Since this role is customer facing, you will possess exceptional verbal, written, social, presentation, and interpersonal skills. - Thrive in a multi-tasking environment and with the ability to adjust priorities, seek input and make decisions quickly while remaining analytical and retaining focus on details. - Technical and problem-solving skills coupled with the ability to guide and/or provide quick resolution to problems. - Prior experience conducting training or workshops for customers and discussing pros/cons of implementing various technologies and clearly explaining business value. - Experience in the enterprise software space. Qualifications - EDUCATION REQUIRED: Bachelor’s Degree. Advanced degree preferred. - EXPERIENCE REQUIRED: Registered Nurse or Respiratory Therapist. - High level of proficiency in MS Office applications and platforms required. - Ability to quickly learn and adopt new technology platforms. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C. F. R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.