The Payroll Assistant position is part of a customer-focused team responsible for oversight and processing of the University of Georgia (UGA) payroll (approximately 25,500 W-2 s generated). Responsibilities include monitoring the payroll phone and email, triaging tickets through the payroll ticketing system, assisting customers at the window, and other general customer service. This position will assist with entering employee direct deposit information, time approver updates, organization and filing of garnishment requests, requests for documents, and other administrative office functions. This position coordinates between The University System of Georgia (USG), the Shared Services Center (SSC), and UGA distributed departments regarding payroll related issues including: basic payroll and time & labor, front line support, and helping to connect customers to the correct team member to assist their needs. Knowledge, Skills, Abilities and/or Competencies Knowledge, Skills, and Abilities:Detail-oriented, with strong interpersonal and collaborative work style and ability to develop effective working relationships and demonstrate commitment to being a team player Ability to work with highly confidential and sensitive information Excellent organizational and time management skills Proficient to advanced experience with Microsoft applications Verbal and written communication skills Customer Service Skills Preferred Knowledge, Skills, and Abilities: Knowledge of practices and procedures related to payroll administration Experience with PeopleSoft based HCM software, or other HRMS software programs Physical Demands Normal office activities. Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website. Duties/ Responsibilities Duties/ Responsibilities Assist with Direct Deposit setup. This may include entering direct deposit information via virtual appointment or in person at the payroll window. Contact employees who were unable to enter their direct deposit via employee self-service to provide further assistance. Percentage of time 45 Duties/ Responsibilities Serve as the front-line support for the Payroll Department. Answer phone calls to the front desk line and transfer calls to the appropriate team member. Monitor the payroll email account, sending needed communications and answering customer inquiries. Forward emails to the appropriate team members when necessary. Act in a triage capacity for the payroll/time and labor tickets in the Team Dynamix and Service Now ticketing systems. Assign tickets to the correct team members as necessary. Percentage of time 30 Duties/ Responsibilities Assist with payroll queries and/or data updates when necessary. This includes making updates to Time and Absence Approvers based on requests in One. USG Connect. Percentage of time 10 Duties/ Responsibilities Assist the Payroll Department with data requests for items such as wage verifications, employment verifications, and payroll metrics. Ensure data provided is complete and accurate, and collected in a timely manner. Assists with the organization of garnishment processes and ensure all documentation has been sent to the correct resources. Percentage of time 10 Duties/ Responsibilities Assist the Payroll Department with administrative functions including, but not limited to, processing the mail, uploading documents to the Content 7 database, phone management, ordering of supplies, and paying of recurring bills. Assists with additional payroll requests as needed. Percentage of time 5 Contact Information Recruitment Contact Contact Details For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name Audrey Conn Recruitment Contact Email aclaire@uga.edu Recruitment Contact Phone Posting Specific Questions Required fields are indicated with an asterisk ( - ). Applicant Documents Required Documents Resume/ CV Cover Letter Optional Documents