This position is responsible for properly receiving and routing phone calls into the hospital from multiple callers. Providing correct information to clients who call in, after assessing their needs. Transferring calls to client care teams for the small and large animal call center based on the result of the calls answered. This position also provides support to all of the other positions in the front office to ensure continuous coverage for positions when other staff is out. Relevant/ Preferred Education, Experience, Licensure, Certification in Position Experience in customer service, general office, veterinary animal care, or general work in a hospital setting. Knowledge, Skills, Abilities and/or Competencies Knowledge of office equipment regarding multi-windows use/diverse software applications, including multi-relational database systems is needed. Working knowledge of MS office applications, including Word, Excel, Power Point, Publisher and Outlook required. Typing speed 35 wpm or higher preferred. Proven ability to work in a fast paced environment that requires multi-tasking abilities while under pressure. Excellent communication skills – written and verbal. Ability to understand and follow oral and written instructions. Punctuality and attendance are critical to fulfill the mission of the organization. Physical Demands - Lift and carry up to 25 lbs.- Repetitive motions and actions.- Long periods of standing or sitting. Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Is driving a requirement of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website. Contact Information Recruitment Contact Contact Details For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name Drew Clements Recruitment Contact Email drew.clements 2@uga.edu Recruitment Contact Phone Posting Specific Questions Required fields are indicated with an asterisk ( - ). Applicant Documents Required Documents Resume/ CV Cover Letter List of References with Contact Information Optional Documents