The Director of Nutrition Services and Retail Operations is responsible for system wide direction, development, implementation and evaluation of Nutrition Services and Retail Operations program(s). The Director establishes, directs and monitors strategic initiatives to ensure the Nutrition Services program is operational and continually improving; ensures interdependent business units are cost-effective, competitive and relevant to their market(s); provides subject matter expertise on Nutrition Services; establishes strategies, key metrics, customer service excellence standards, and service level agreements; monitors program performance and performance improvement activities; ensures continual survey and regulatory readiness/compliance; assures a highly reliable and safe Nutrition Services program is planned and maintained; creates and establishes policies and standard operating procedures/protocols in accordance with national, state, local, and Joint Commission requirements; and provides program leadership oversight to embedded Nutrition Services leaders in highly matrixed teams across the MultiCare System. Hospital-based leaders may have a dual matrixed reporting structure. Requirements Bachelor’s degree in related field required -Food and Nutrition, Master’s degree preferred, RD preferred Eight (8) years of professional/technical experience in a healthcare environment Five (5) years of progressive experience in a managerial or supervisory capacity