The Builder's Direct Desk Agent provides customer service for the construction department by serving as a point of contact for the customer and acting as liaison between the customer and operations. This position manages inbound calls, sells small contractors, manages all contractor service needs and provides outside sales rep support. II. Essential Duties and Responsibilities Fields incoming calls for the construction department. Acts as lead contact for and liaison to construction customers and operations. Works to understand customers’ needs, issues and requests. Establishes and maintains a high level of customer satisfaction by working with customers, operations, sales and set-up departments to resolve issues including escalated and complex customer service issues. Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups and other customer-related issues. Initiates outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty. Provides information and education to customers regarding service options, charges and billing questions. Other duties as assigned. III. Qualifications A. Required Qualifications High School Diploma Or G. E. D (accredited).2 years Or more years previous customer service experience (in addition to education requirements)B. Preferred Qualifications IV. Physical Requirements. Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Repetitive Motions. Eye/ Hand/ Foot Coordination. Sitting. Talking. Hearing? Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401 K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.