Identify trends and process improvement opportunities across departments within operations. Perform cost/benefit analysis. Develop and implement key metrics to measure and report on progress of initiatives. Work with other managers to achieve efficiencies across integration of projects. Develop and maintain detailed project plans, this includes utilizing standard project documentation and methodology and project tracking and reporting procedures. Develop cross-functional, change management and implementation strategies; ensure that all of the participating parties have committed to effective implementation of the processes and procedures. Assist team members in resolving project problems, escalates issues when necessary, and facilities decision-making. Assure quality of information through business case and application level testing; validate test results to initial business needs. Provide concise and timely status reporting as required. Monitor operating performance against regional and national benchmarks. Assist with achieving Operations division strategic goals as well as system strategic goals. Bachelor's degree in business, mathematics, statistics, health care, management, or related business field required. Master's degree preferred. Minimum of four years of related work experience. Experience in health care insurance or health care industry preferred. Excellent computer skills required, including Access, Excel, Microsoft Project, and other pertinent computer software packages. Strong management, problem solving, organizational, and communication skills (oral and written) are required. Excellent Project Management skills along with effective planning and organizational skills. Ability to perform planning for large initiatives/projects, managing all tasks required to providing services to meet client and business needs within budget and targeted deadlines. Licensure, Certifications, and Clearances:Act 34