REPORTS TO: COMMERCIAL ACCOUNTS DIRECTOR STATUS: NON-EXEMPT Summary Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other. At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community. Our vision is to offer everyone a piece of the American spirit – one handshake at a time. Based out of the Store Support Center in Irvine California. Work Week would be Monday – Friday. Purpose of Role: Work with the Commercial Accounts Field Team in vital administrative tasks to help support the continued growth of the Commercial Accounts Division. Work with the Commercial Accounts Operations Lead in completion of Customer Accounts, Field Communication, Record keeping and updating, Customer Service and Projects as assigned. Essential Duties and Responsibilities Process and complete all aspects of a Non A/ R Customer Account. Including: Aptos verification, Binder development and completion, File Storage (Box / One. Drive), and Field Communication. Process and complete all aspects of an A/ R Customer Account. Including: Aptos setup and integration, Binder development and completion, File Storage (Box / One. Drive), Voucher development, and Field Communication. Process and Complete Vendor Certificate Customer Account. Including: Aptos setup and integration, Binder development and completion, File Storage (Box / One. Drive), File distribution to Accounting, and Field Communication. Update existing Commercial Accounts with most current information. Provide customer service to existing Commercial Account Customers, including touch base reporting to Key Commercial Accounts. Work closely with Store Teams to help ensure continued growth of store Commercial Account business. This job description is to be used as a guide for accomplishing company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties. Demonstrates high level of quality work, attendance and appearance. Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management. Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices. Performs any other duties that may be assigned by management. Qualifications Strong communication, customer service, time management and organizational skills. Proven record of success in operations / administrative work. Good Verbal and written communication skills Computer Literate Strong analytical aptitude Critical thinking skills. Good presentation skills Strong customer service and people skills Ability to multi-task and work in a fast-paced environment Position requires strong customer service skills, advanced problem solving abilities, ability to work well with others, and be a strong team player. Competencies Customer Centric/ Sales Driven – Assesses customer experience within the store and promotes a culture of customer engagement. Is attentive to customers and understands their needs, offers products that are aligned with the consumers’ expectations. Continually searches for ways to improve customer service. Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally. Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information. Boot Barn Benefits & Additional