The Crew Caller is responsible for ensuring that train crews are properly scheduled and notified for their assignments. This role involves coordinating with various departments, maintaining accurate records, and ensuring compliance with labor agreements and regulations. Please note that the Crew Management team supports a 24/7 railroad operation. As such, flexibility to work AM/ PM schedules on a rotating basis is required. We’ll look to you for: Assisting in the scheduling of train assignments. Notifying train crews of their assignments in a timely manner. Maintaining accurate records of crew assignments, hours worked, and availability. Coordinating with dispatchers, trainmasters, and other departments to ensure smooth operations. Monitoring crew availability and managing crew changes as needed. Ensuring compliance with labor agreements, safety regulations, and company policies. Handling emergency crew calls and reassignments as necessary. Providing excellent customer service to crew members and other stakeholders. Assisting in the preparation of reports and documentation related to crew scheduling. Coordinating vehicle transportation for crew assignments as required. Investigating customer complaints All about you We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Degree in Transportation, Business or related field or equivalent work experience. Previous Crew Management/ Scheduling Experience preferred. Experience or understanding of supervisory roles within an FRA regulated railroad environment. Knowledge of FRA Regulations on Operating rules, GCOR, Timetable and Special Instructions. Familiarity with the physical layout and operation of the Authority’s rail system. People skills and management skills to ensure professional interaction with the Operations team. Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Collaborate with transverse teams and helpful colleagues, Work with a dedicated team to optimize train operations and ensure safety compliance, Utilize our safety-focused working environment, Contribute to innovative projects Pay Range $90,000.00 to $105,000.00 depending on experience/qualifications. This position is eligible for Railroad Retirement.