This is an 11-month position (July through May) as an Office Coordinator with the Barnes Center at the Arch: Operations. Each year this individual will have the month of June off. This position requires availability for rotating Saturdays. All Office Coordinator III positions are cross trained to serve in a variety of positions including, but not limited to, the information desk, health reception, the health and wellness phone bank, medical records and referrals. Position provides assistance and support to students/patients. Serve as initial point of contact for students, parents and visitors coming to the Barnes Center at the Arch, with the capacity to interact with over 400 individuals daily. Tasks may include taking basic health information, making appointments, collecting health insurance information, checking students in for appointments, and assisting with the completion of required forms. Position serves in the health and wellness phone bank by answering incoming phone calls, creating messages in Electronic Medical Record to send to health or counseling staff, and scheduling appointments daily. Education and Experience High school diploma with experience in records management and office operations. Knowledge of HIPAA and ability to handle sensitive, confidential information. Best in class customer service skills required. Demonstrated ability to work in a fast-paced environment. Good communication and teamwork skills. Skills and Knowledge Proficient with current office technologies. Comfortable with medical jargon and discussing personal health matters. Able to work with confidential information and maintain confidentiality. Related office experience desired. Responsibilities Greet and check students in at time of appointment. Provide students with necessary paperwork for completion. Enter billable insurance information into their account. Scan billing agreements and insurance cards into patient’s account. Create tickets for office visits/no show charges. Answer incoming phone calls, scheduling appointments, and/or take messages for the health and counseling staff. Provide assistance and support to students/patients upon arrival. Direct students to appointments as well as work collaboratively with nurses and therapists to ensure student is managed in an appropriate and timely manner. Enter immunization information into student’s electronic health record and scan health history. Other duties as assigned. Physical Requirements Not Applicable Tools/ Equipment Not Applicable