The Consumer Collector is responsible for conducting collection functions to reduce overall delinquency and prevent losses. Consumer Collectors will work to proactively reduce delinquency in the unsecured loan portfolio in accordance with the Credit Union’s policies and procedures while maintaining compliance with all state and federal collection laws and regulations. This position performs outreach to members with delinquent unsecured loans, and other departmental duties including but not limited to charge-off loan processing, settlement maintenance, loan modification processing, account maintenance, and other unsecured account functions. Schedule: Monday-Friday 9:00 am -5:00 pm. In this position, you will. Member Contacts: Handles incoming member contacts (calls, emails, etc.) and makes outbound calls. Processes legal collections work. Remains proficient in various areas of collections. Delinquency Management: Manages delinquent accounts according to Collection Policy and Procedures. Analyzes and maintains past-due consumer loans to prevent further delinquency. Researches and analyzes accounts using collections software and other sources. Counsels members on reduced and deferred payments. Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities. Vendor Interaction: Ensures satisfactory work production with third-party vendors. Training and Development: Assist in training new staff.