Manage the reception front desk, lobby area, community room and common areas in the immediate adjacent areas to the reception desk Greet resident/guest/vendor professionally, by standing and acknowledging them Professionally respond to incoming telephone calls from residents.guests, contractors and the general public Routinely familiarize themselves with building rules, policies & procedures Follow current Access Policy, ensuring all visitors to include resident guests and contractors, have been authorized to enter the building Enforce and control building access policies and procedures Monitor for non-compliance with association policies Encourage a sense of community and assist residents as needed, following the protocols above, regarding leaving the service desk unattended Direct residents and visiting guests to the managemtn office during business hours to guide them on building rules and conduct Assist residents and contractors in scheduling and utilizing the service elevator for maintenance, repairs, and move-in/out Respond to resident complaints and/or concerns. When appropriate, refer issues to the General Manager or maintenance staff At the end of each shift, the Concierge should provide a brief summary of events to the incoming Concierge and an update on building issues Write detailed incident reports of significant events or activities, following policy and procedure Review and respond to community email inbox messages with template responses or assign email messages to other departments for review and action Have a strong working knowledge of the association's emergency plan and execute the plan in the event of an emergency Provide shift coverage as needed to cover for concierge staff call outs or absences Maintain a daily log of events Maintain a clean work area