Asheville City Schools Job Description Job Title: Media and Technology Assistant. Job Status: Full-Time/11-Month. Location: Central Office Contact: Matt. Whiteside@acsgmail.net MEDIA AND TECHNOLOGY ASSISTANT Salary Grade NC 06 NATURE OF WORK An employee in this class performs tasks to aid in the ongoing support of teachers and students using the school libraries and computers. The employee provides support to the school Media Coordinator in library processes such as shelving books, book checkout, inventory management, clerical duties, as well as technology hardware and software support for faculty, staff, and students. Tasks include troubleshooting problems such as logging on to computer systems, password assistance, printing malfunctions, and responding to routine error messages. In some cases, the employee will research appropriate manuals to find answers. District technology staff will provide training and support to the Media and Technology Assistant. ILLUSTRATIVE EXAMPLES OF WORK Label devices, carts, and books Shelve books Assist students with circulation Assist with student technology use Assist with lessons in the school library Inventory Clerical support Make copies Ensure equipment is working properly Provide timely resolution of computer problems by providing solutions or referrals. Install and configure software Communicate with users to troubleshoot and determine needs Communicate with the appropriate technical staff Work collaboratively with media and technology staff Maintain accurate records Prioritize technology help requests within a ticket system Document work within a ticket system Other technology duties as assigned by the IT Director or the Senior Network Administrator KNOWLEDGE, SKILLS, AND ABILITIES General knowledge of computers and libraries Ability to communicate with users to determine the nature of problems Ability to communicate effectively with users who may not be adept at clarifying problem situations Ability to assist users with applications Ability to establish and maintain effective working relationships Ability to comprehend the purpose of teacher-designed strategies as a fulfillment of the instructional objectives Ability to solve most minor problems independently SUGGESTED TRAINING AND EXPERIENCE - Graduation from high school and two years of experience in the use of computers. An equivalent combination of training and experience that provides the required knowledge, skills, and abilities for the position. REPORTS TO District Director of Instructional Technology and Media Services.