Develops training tracks and lesson plans for new and existing hires. Aligns class course material to ensure best practices are maintained. Prepares and creates learning materials using various mediums and teaching methods, particularly oriented for adult learners. Understands daily workflows across all service areas. Conducts new hire training as well as ongoing training for staff members. This may include classroom teaching, nesting/chairside learning, computer-based training, and other teaching methods. Interacts with leaders to establish training goals and standards, report on training curriculum, and identifies opportunities for improvement. Leads an effective nesting experience and floor support upon successful completion of in-class training. Other duties as assigned. Knowledge, Skills, and Abilities: Ability to articulate the mission of AH and the Cx. C [Required] Demonstrated interpersonal, customer relations, and written and verbal communication skills [Required] Possesses strong conflict resolution and customer relation skills [Required] Ability to lead or facilitate training and education; experience teaching groups of varying sizes, professions, backgrounds, and abilities [Required] Ability to present complex information to a variety of audiences [Required] Ability to work in a matrix-management environment to achieve organizational goals [Required] Collaborative, team-oriented, and a strong ability to lead [Required] Personal commitment to promoting high performance [Required] Demonstrated diplomacy and patience while interacting with colleagues and consumers [Required] Personal integrity and an ability to work under stress [Required] Strong organizational and coordination skills [Required] Strong attention to detail and ability to take initiative to resolve immediate or urgent problems [Required] Ability to adapt rapidly to change, balance multiple priorities, think quickly, and use appropriate judgment [Required] Flexibility with variable schedule(s) and overtime, as necessary [Required] Ability to use several platforms to create teaching materials [Required] Strong Proficiency in Microsoft Suite programs Effective computer skills, particularly Microsoft Office Outlook, Word, Excel, PowerPoint [Required] Technological aptitude to master additional programs and technologies [Required] Expertise in process mapping and process mapping tools [Required] Project management experience [Preferred] Curriculum or Training Material development [Required]Education: Associate [Preferred]Field of Study: N/ A - Work Experience: 1 of contact center experience [Preferred] 2 of training and education experience [Preferred] Experience in adult learning education/teaching setting [Required] Experience with process improvement methods and tools, e.g., Lean/ Six [Preferred] Healthcare experience [Preferred] Leadership experience [Preferred]Additional Information: N/ A - Licenses and Certifications: N/ A - Physical Requirements: (Please click the link below to view work requirements)Physical Requirements - km 2677 Pay Range:$44,825.02 - $83,366.71