The Parks & Recreation Services Specialist serves as the Administrative Assistant for the entire Outagamie Parks System, including Plamann Park, Dog Park, Mosquito Hill Nature Center, and the county trail system. This position provides comprehensive administrative, financial, operational, and customer service support. The role assists with program coordination, facility scheduling, recordkeeping, purchasing, public communication, and compliance to ensure the effective delivery of parks, recreation programs, and community services. Adaptability is key to success in this role. The department is actively implementing new initiatives, creating a dynamic and evolving work environment. Successful candidates will be comfortable navigating change, able to understand broader organizational goals, and capable of working independently while aligning their work with the department’s mission. This position will include working indoors and outdoors so must be flexible. Hours: Monday-Friday 8:00 AM-4:30 PM. Some flexibility required for events and there may be overtime required based on business need. - Comprehensive Benefits package which includes being a part of the Wisconsin Retirement System Pension! Key Responsibilities The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Provide clerical and administrative support to the Outagamie Parks Staff. Answers and screens telephone calls determining if questions/messages are appropriate to department; relays messages to other departments as appropriate; assists with responding to inquires about various operations from the general public. Prepare correspondence, reports, agendas, and meeting minutes. Coordinate meetings, appointments, and department events. Coordinate purchasing and ordering of supplies, equipment, and materials; track inventory and ensure timely procurement. Maintain department records, files, permits, contracts, and program documentation. Maintain confidential personnel and departmental information. Financial & Accounting Support. Process purchase orders, invoices, vouchers, accounts payable and receivable. Track program revenues, fees, and expenses. Manage and coordinate all office purchases and serve as point of contact to all outside vendors; coordinates meetings and appointments with various department personnel, internal/external staff, local officials, and general public; schedules internal department meetings and external meetings and events, allotting sufficient time for staff to prepare for said meetings/appointments. Program, Facility & Rental Support. Assist in planning, coordinating, and promoting recreation programs, events, and activities. Manage all park, facility, and shelter rentals, including reservations, permits, scheduling, and customer communication. Coordinate property showings, rental logistics, and ensure smooth execution of day-of-event activities. Oversee key distribution and return for rentals and facilities. Support registration processes and maintain accurate participant and rental records. Assist with contract management and vendor coordination related to programs and rentals. Customer Service & Public Communication. Serve as a primary point of contact for the public in person, by phone, and via email. Provide information regarding programs, facilities, policies, and fees. Address customer concerns professionally and escalate when necessary. Assist with website updates, social media content, newsletters, and promotional materials. Compliance & Operations. Assist with implementation of departmental policies and procedures. Ensure proper documentation for permits, contracts, and program compliance. Maintains regular and predictable attendance, works overtime/extra hours are required. Generates a positive image for the department by communicating with internal/external customers in a timely and efficient manner, conducting such business in a professional manner. Perform other related duties as assigned. Education/ Certifications/ Experience Requirements Administrative experience, preferably in municipal, recreation, or public service settings. Knowledge of basic accounting principles and budget tracking. Experience with social media and marketing tools preferred. Or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities. Must possess a valid drivers license. Must be 18 years old or older Required or Preferred Skills Strong written and verbal communication skills. Proficiency in Microsoft Office and ability to learn department software systems. Experience with social media and marketing tools preferred. Ability to manage multiple priorities in a fast-paced environment. Proficiency in office software (e.g., Microsoft Office Suite, databases, etc.)Strong attention to detail and accuracy. Ability to coordinate logistics, including scheduling, onboarding, events, etc. Ability to plan, organize, oversee, and support volunteer programs and activities. Knowledge of confidentiality practices and handing sensitive information appropriately. Demonstrated reliability, professionalism, and sound judgement. Ability to transport self to and from various locations on demand, in a timely and efficient manner. Ability to lift, carry, push, pull, move: or otherwise move objects up to 50 pounds, understanding and utilizing proper body mechanics. Work Environment:Work is performed in both office and outdoor settings. Duties may require sitting, standing, walking, and moving throughout facilities and grounds for meetings, tours, or events. The position may occasionally involve lifting or moving materials and exposure to varying weather conditions. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Outagamie County offers Benefit options and paid time off for team members that work 20 or more hours per week. Learn more today by visiting: Outagamie County Diversity Statement: Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong. OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.