About the Position The City of Saint Paul Office of Technology and Communications is hiring two End User Computing (EUC) Specialists to provide responsive, high-quality technical support and ensure employees have reliable, secure technology to perform their work. In this role, you will serve as a frontline point of contact for IT support needs by receiving, documenting, and triaging ServiceNow incidents and service requests. You will perform Tier 1 troubleshooting for hardware, software, and access-related issues, resolve common device and application problems, and escalate more complex issues to appropriate technical teams in accordance with established IT service management (ITSM) processes. You will collaborate closely with IT teams to support end-user devices, maintain IT assets, and deliver a consistent, effective, and customer-focused user experience. Here's what you can expect to do:Manage ServiceNow tickets by documenting, categorizing, prioritizing, and tracking requests while providing timely updates and basic user guidance throughout the resolution process. Provide Tier 1 support for hardware, software, operating systems, network connectivity, VPN, application access, passwords, and peripherals, escalating complex issues as needed. Configure, deploy, support, replace, and process returns for end-user devices (laptops, desktops, tablets, smartphones, and peripherals) following established standards and procedures. Assist with IT asset management, including inventory tracking, equipment check-in/check-out, and basic warranty documentation. Support standard enterprise applications and productivity tools (e.g., Microsoft 365, Teams, browsers) by resolving common user issues. Follow established security protocols, including multi-factor authentication support, password resets, and secure handling of devices. Document all support activities, troubleshooting steps, and resolutions in the ticketing system to ensure accurate recordkeeping and knowledge sharing. Escalate unresolved or complex issues to appropriate support teams in alignment with service level expectations and established procedures. For more information and essential functions, see our job description. Our Benefits: We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions and paid vacation and sick time. The eligible list created from this assessment may also be used to fill IS Systems Support Specialist II positions as they become available in various departments within the City. Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job. Position Requirements Six months of technical school plus one year of work experience in a technical/operations environment or two years of work experience in a technical/operations environment. May require a valid Minnesota Class D Driver's License, or equivalent out-of-state driver's license. How to Apply Submit a City of Saint Paul online application by the closing date. Upload or submit the following required document via the online application system. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10 MB.) A resume.